Apple Issues Voluntary Recall for Certain 2015 15-inch MacBook Pro Units

Heads up! If you’re using an older 15-inch MacBook Pro—the version with lots of ports that predates the current Thunderbolt 3 models—Apple has started a recall program to replace batteries that could explode and catch on fire. (We’re not kidding.) The affected MacBook Pro models were sold primarily between September 2015 and February 2017. To find out if your 15-inch MacBook Pro is affected, enter its serial number into Apple’s recall page. If it is included in the recall, shut it down and stop using it immediately! Contact Apple for a free battery replacement, and if you need any assistance, don’t hesitate to get in touch with us.

(Image courtesy of Apple)

Have a Recent Apple Laptop? Here’s What You Need to Know about the Butterfly Keyboard

When Apple introduced the 12-inch MacBook in April 2015, the machine was the thinnest Mac ever, with a tapered design that starts at a mere 3.5 mm and grows only to 13.1 mm. A change from previous laptop models that made such an incredibly thin design possible was a new keyboard that swapped a scissor-style switch under each key for a new “butterfly mechanism” that’s 40 percent thinner.

In October 2016, Apple started using a second generation of the so-called “butterfly” keyboard in the MacBook Pro line. Then, in July 2018, Apple updated the keyboard to a third-generation design that added a thin silicone membrane under each key to protect from dust and other foreign objects. That third-generation keyboard made its way into the MacBook Air released in October 2018. Then, in May 2019, Apple once again updated the keyboard in the latest models of the MacBook Pro, telling journalists that the fourth-generation design has a “materials change” in the mechanism.

Why has Apple kept tinkering with the butterfly keyboard? Put frankly, because it has had problems. Although there are no independent estimates of what percentage of Macs equipped with butterfly keyboards are afflicted, many users have complained about keys sticking or feeling crunchy, keys failing to fire at all (so no letter is typed when the key is pressed), and keys repeating (so multiple letters are typed per keypress).

In fact, in June 2018, just before the third-generation design appeared in the MacBook Pro, Apple acknowledged that “a small percentage” of first- and second-generation butterfly keyboards were affected and launched a repair program to fix them for free, even if they were out of warranty. (The fact that a class-action suit surrounding the butterfly keyboards was filed against Apple in May 2018 might have been related.)

Alas, the silicone membrane didn’t resolve all the issues, and after the E and R keys on her MacBook Pro failed, influential tech journalist Joanna Stern of the Wall Street Journal wrote a hilarious column entitled “Appl Still Hasn’t Fixd Its MacBook Kyboad Problm,” complete with interactive switches so you could read it with or without the various missing and duplicated letters. Plus, a repair technician tore down a MacBook Pro keyboardto show why he didn’t think dust was an issue. Apple apologized to the Wall Street Journal, saying:

We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry. The vast majority of Mac notebook customers are having a positive experience with the new keyboard.

So when Apple released the fourth-generation butterfly keyboard with the current MacBook Pro models, the company also extended the Keyboard Service Program for MacBook, MacBook Air, and MacBook Proto cover the third-generation keyboards. The repair program lists the exact models that are covered, but it basically comes down to any 12-inch MacBook, MacBook Air models released in late 2018, and MacBook Pro models starting in 2016 and up to 2019.

What’s the practical upshot of all this for you?

  • If you have a MacBook, MacBook Air, or MacBook Pro with one of these butterfly keyboards, and it’s working properly, that’s great! Do nothing—hopefully it will keep tip, tap, typing away.
  • If you have one of those Macs and are having problems, contact Apple or an Apple Authorized Service Provider for a repair. Before you hand over any Mac for repair, make sure you have at least one and preferably two backups of your data, since Apple sometimes replaces storage devices while doing seemingly unrelated repairs.
  • If you already paid Apple to have your butterfly keyboard repaired, contact Apple to request a refund.

It’s too soon to know if the fourth-generation butterfly keyboard will resolve all the complaints, but whenever we’re not typing, our fingers are crossed!

(Featured image by Adam Engst)

Here’s What’s Coming from Apple in 2019

At Apple’s Worldwide Developer Conference on June 3rd, the company unveiled the next versions of all its operating systems—macOS 10.15 Catalina, iOS 13 (and a new iPadOS), watchOS 6, and tvOS 13–along with the much-anticipated new Mac Pro and Pro Display XDR. 

Nothing that was announced will ship until later this year—probably September—but we wanted to give you a quick overview of what’s coming down the pike.

macOS 10.15 Catalina

With macOS 10.15, which Apple is calling “Catalina,” the company is working to bring macOS and iOS ever closer while preserving what makes the Mac special. 

For instance, Catalina replaces the increasingly overloaded iTunes with three new apps that mimic those in iOS: Music, Apple Podcasts, and Apple TV. Reminders, Notes, and Photos also see significant enhancements that are mirrored on the iOS side, and a new Find My app on both platforms combines the capabilities of Find My iPhone and Find My Friends. Apple is even bringing Screen Time from iOS to the Mac to help you track and control your usage—and that of your kids—across all your Apple devices.

Some of these apps exist on the Mac thanks to Project Catalyst, an Apple technology that makes it easy for developers to convert iOS apps to the Mac. Apple used Catalyst internally last year to bring Home, News, Stocks, and Voice Memos to macOS 10.14 Mojave. This year, Apple is letting third-party developers use Catalyst, so once Catalina ships, we’ll see a flowering of new Mac apps coming over from iOS.

Another new technology, Sidecar, lets you use an iPad as a second screen for a Mac, either wired or wirelessly. Sidecar even enables you to use the iPad and Apple Pencil as a graphics tablet with apps that support such an input method. Two other new features will let you use a Sidecar-connected iPad to mark up any PDF or insert a sketch into a Mac document.

Catalina promises many more features, including some that will increase macOS security and others that will make the Mac much easier to use for people with disabilities. For instance, the new Voice Control capability lets you run a Mac (or an iOS device) entirely with your voice—it’s amazing.

If you’re running Mojave now, you’ll be able to run Catalina too since the system requirements remain the same.

iOS 13

With iOS 13, Apple appears to be focusing once again on performance and refinements. The company claimed we’ll see faster Face ID recognition, smaller app downloads and updates, and quicker app launches.

The most apparent new feature will be Dark Mode, which Apple is bringing over from Mojave. It displays light text on a dark background, which can be welcome when using an iOS device in a dark room without bothering others. It also may increase battery life on OLED-based iPhones like the iPhone X, XS, and XS Max. But keep in mind that research shows the human eye and brain prefer dark text on light backgrounds, so you may read more slowly and with less recall in Dark Mode.

Along with the apps mentioned previously that also improve in iOS, Apple said it has rebuilt Maps and its underlying database from the ground up, so you’ll see far more detailed maps, and you can zoom in for a street-level photographic view called Look Around. 

Camera and Photos received attention as well, giving you faster access to effects and letting you apply effects to videos as well. You can even crop and rotate videos taken in the wrong orientation—finally!

Other improvements include a new Sign In with Apple option for signing in to apps using your Apple ID, full text formatting in Mail, shared folders in Notes, SMB sharing in Files, iCloud Drive folder sharing, and support for USB thumb drives.

In terms of system requirements, iOS 13 drops support for some older devices, leaving the iPhone 6s, 6s Plus, and SE as the oldest iPhones supported, along with just the newest iPod touch. 

iPadOS

Joining Apple’s other operating systems this year is iPadOS, a superset of iOS 13 that provides additional iPad-only features. In some ways, it’s nothing new, since the iPad has always had unique features, but it shows how Apple wants to differentiate the iPad from the iPhone.

In iPadOS, the Home screen holds more icons in a tighter grid, and you can pin the Today View widgets on the side of the screen. Safari will be able to support complex Web apps like Google Docs, Squarespace, and WordPress, and it gains a download manager that lets you download files into the Files app.

Apple enhanced iPad multitasking so you can switch between apps in a Slide Over view, open multiple windows from the same app in Split View, and use App Exposé to navigate among your app combinations. Plus, text editing improves significantly, with direct access to the cursor and easier text selection, as well as new three-finger gestures for cut, copy, paste, and undo. The iPad even gets full-featured font management, and you’ll be able to buy fonts from the App Store.

iPadOS won’t work on many older iPad models, though it is compatible with all iPad Pro models, the fifth- and sixth-generation iPad, the iPad mini 4 and fifth-generation iPad mini, and the iPad Air 2 and third-generation iPad Air.

watchOS 6

With watchOS 6, Apple is working hard on health and fitness capabilities for the Apple Watch. The company has added a Noise app that can warn you when sounds approach dangerous levels and a Cycle Tracking app that helps women monitor their periods and predict windows of optimal fertility. And, the Activity app has picked up trending features so you can see how you’re doing across time in a number of health metrics.

Apple has also untethered the Apple Watch from the iPhone to an extent, allowing developers to create standalone watch apps that don’t require a companion iPhone app and opening an App Store for such apps that you can browse and search from your wrist.

Other new watchOS 6 apps include Audiobooks, Calculator, and Voice Memos. Plus, once you upgrade to watchOS 6, you’ll be able to choose from more faces and additional complications.

As with watchOS 5, watchOS 6 will work on all Apple Watch models other than the original unit, but not all features are available on all models.

tvOS 13

The big news for tvOS 13 is that it finally gets multi-user support, so everyone in a household will be able to have their own personalized experience. (Speaking of which, the HomePod will also support multiple users with iOS 13.) 

Apple has redesigned the tvOS Home screen to show previews, added a slide-in Control Center like in iOS and watchOS, and updated the Music app to show lyrics in sync with the currently playing song. The screensaver also goes under the ocean so your cat can be entertained by all the fish.

Finally, in a move that will significantly enhance the forthcoming Apple Arcade game subscription service, both tvOS and iOS will support the Xbox One S and PlayStation DualShock 4 game controllers.

Mac Pro and Pro Display XDR

Although the Worldwide Developer Conference is mostly about Apple’s operating systems, the company took advantage of the keynote to show off the completely redesigned Mac Proand its companion screen, the Pro Display XDR. The technical specs of both are astonishing—Apple has done what looks like a fabulous job of designing the most modular, flexible, and powerful Mac ever, combined with a display that competes against reference monitors costing tens of thousands of dollars.

The Mac Pro will rely on Intel Xeon W processors with 8 to 28 cores, and you’ll be able to configure it with up to 1.5 TB (that’s terabytes!) of RAM. It has eight PCI Express expansion slots, into which you can install MPX modules that contain up to four AMD Radeon Pro graphics cards for massive number crunching performance. Another slot can hold Apple’s new Afterburner accelerator card for ProRes and ProRes RAW video acceleration, and a half-length slot contains Apple’s I/O card with two USB-3 ports, two Thunderbolt 3 ports, and to 10 Gb Ethernet ports; there are two more Thunderbolt 3 ports on the top of the case. Storage starts at 256 GB of SSD and goes up to 4 TB.

All this fits into a stainless steel frame with an aluminum case that lifts off to provide access to all sides of the Mac Pro. It has a massive 1.4-kilowatt power supply and relies on three fans and a blower to keep the unit cool. It even has handles on the top and optional wheels in case you need to move it around regularly.

Accompanying the Mac Pro will be Apple’s first monitor in years, the Pro Display XDR. It’s a 32-inch 6K screen that supports P3 wide and 10-bit colorthat can display more than 1 billion colors accurately. It’s also incredibly bright and can sustain 1000 nits of full-screen brightness or peak at up to 1600 nits.

If your eyes glazed over reading those specs, this new hardware isn’t for you. Apple is aiming it at high-end professionals, the sort of people who happily spend many thousands of dollars on new hardware to enable faster video editing, data processing, or other performance-intensive tasks. The base-level Mac Pro will start at $6000, and the Pro Display adds another $5000. Even the Pro Stand (which provides tilt and height adjustment, plus rotates to portrait orientation) for the Pro Display costs $1000, so a tricked-out Mac Pro setup could easily exceed $20,000. So no, this is not a Mac for “the rest of us,” but it’s great to see Apple ensuring that the most demanding Mac users can stay on the platform.

(All images courtesy of Apple)

MacTLC: Tip of the week

Beware Microsoft Office 365 Phishing Attacks!

We’re seeing an uptick in email phishing attacks purporting to come from Microsoft about Office 365. They’re quite convincing messages that tell users that their credit card payment has failed, that an account needs renewing, or that a password needs to be confirmed. Needless to say, they’re all complete scams, and clicking a link in them takes you to a malicious Web page that will try to steal your password or credit card details. As we noted in “Gone Phishing: Five Signs That Identify Scam Email Messages,” large companies neversend email asking you to click a link in order to log in to your account, update your credit card information, or the like. Hover over links to see where they go before clicking anything, and stay safe out there!

Office-365-phishing

Need to Merge Photos Libraries? Here Are Your Options

Photos makes it easy to create and switch between libraries. That’s good when photos need to be kept completely separate. For instance, a real estate agent might want to keep personal photos separate from house photos taken for work. But too much separation is annoying—you have to keep switching between libraries, and it’s easy to import new photos into the wrong one.

If you struggle with multiple Photos libraries, never fear—you can merge them. Unfortunately, the process is slow, can require a lot of disk space, and may result in the loss of some metadata. You have three options: merging through iCloud Photos, using the PowerPhotos utility, and merging by exporting and importing. Each has pros and cons.

Merge through iCloud Photos

Apple’s iCloud Photos service offers the best solution for merging libraries. The trick is that whenever you designate a library as your System Photo Library, Photos automatically uploads all images that aren’t already present, adding them to the photos already in iCloud Photos. It also retains all the metadata surrounding your photos—titles, keywords, albums, facial recognition, projects, and more.

On the downside, using iCloud Photos almost certainly won’t be free unless you have so few photos that the combined library will fit within the free 5 GB of iCloud space Apple gives everyone. Almost everyone will have to pay for additional storage space($0.99 per month for 50 GB, $2.99 for 200 GB, or $9.99 for 2 TB) for at least the month in which you’re doing the merge. iCloud Photos is a good service, so it’s likely worth paying for anyway.

More problematic is that the iCloud Photos way of merging will be very slow. If you haven’t already started using it, it could take a week or more to upload many thousands of photos. Plus, it will probably download the entire cloud-based collection of photos to each library whose photos you want to merge, so you may need a lot of local disk space too.

If you haven’t previously used iCloud Photos, go to System Preferences > iCloud and click the Options button next to Photo. In the dialog, select iCloud Photos.

merge-Photos-iCloud-Photos

Now, starting with the smallest Photos library and working up in size, follow these steps for each library you want to merge:

  1. Double-click the Photos library to open it.
  2. In Photos > Preferences > General, click Use as System Photo Library. (If it’s dimmed out, that library is already set as the System Photo Library.)

merge-Photos-System-Library

 

3.  Wait for photos to upload. Scroll to the bottom of the Photos view to see the progress. A Pause link will appear there during uploading—click it if you need to keep Photos from overwhelming your Internet connection. Once the photos have all uploaded, go back to Step 1 with your next Photos library.

When you’re done, the last Photos library becomes the one you’ll keep, and you can delete the others. Needless to say, make sure you have good backups first!

Merge with PowerPhotos

The $30 PowerPhotosfrom Fat Cat Software provides a variety of extra capabilities when working with Photos. It helps you to create and manage multiple libraries, copy photos between libraries, find duplicates, and—most important for this topic—merge libraries.

Because PowerPhotos is working entirely on your Mac’s drive, it’s fast and it doesn’t require huge amounts of extra disk space. Unfortunately, unlike the iCloud Photos approach, which brings in both originals and any edits to those photos, PowerPhotos can import only your original photos or the versions that you’ve edited, not both. Plus, it can’t merge facial recognition data, smart albums, or print projects.

PowerPhotos provides an actual interface for merging too—choose Library > Merge Libraries to start.

merge-Photos-PowerPhotos

In the window that appears, you have four tasks:

  1. Choose source libraries. You aren’t limited to merging just two libraries; you can pick multiple sources.
  2. Choose the destination library. This is the library you want to receive all the photos. If you want, you can create a new one.
  3. Configure duplicate handling. PowerPhotos can import just one of several copies of duplicate photos, or you can bring in all the duplicates if that’s important.
  4. Choose options. PowerPhotos can merge album contents, create an album from each source library, and create a backup before merging. Most important, though, is the choice of whether to merge your original photos or the edited versions.

Merge by Exporting and Importing

This final option is conceptually simple. You export all the photos from one library and then import them into another. It’s even what Apple recommends. The main thing it has going for it is that it’s free, and it will be faster than the iCloud Photos approach. It could also be useful if you want to copy a subset of photos between libraries, rather than merging all photos.

However, as with PowerPhotos, you have to choose between original and edited photos, and you’ll need a lot of extra disk space. Even worse, you’ll lose even more metadata, including albums, faces, and print projects. And if you export as JPEG, your photos may also suffer a slight quality drop as they’re recompressed.

For those who want to use this approach, Apple provides detailed instructions. In essence, you’ll click Photos in the sidebar to see everything, and then choose Edit > Select All. Then you’ll choose File > Export and either Export XPhotos (to get the edited versions of images) or Export Unmodified Original for XPhotos (to get the original images). Once everything has exported, you’ll switch libraries in Photos and then drag the folder of exported images back into Photos to import it.

Our nod goes to the iCloud Photos technique, but PowerPhotos is a fine utility for those who aren’t perturbed by its limitations. Of course, don’t start any merging without making backups first, and if you need help, don’t hesitate to call us.

 

What’s the Deal with AMBER and Other Emergency Alerts on Your iPhone?

Have you ever gotten an emergency alert on your iPhone, telling you about an abducted child or public safety emergency? That’s the Wireless Emergency Alerts(WEA) system, at least in the United States, although some other countries have similar systems.

The WEA system enables authorized national, state, and local government authorities to send alerts about public safety emergencies to mobile devices in the affected area. Also included in the WEA system are AMBER Alerts designed to solicit public information when law enforcement is searching for a missing child. Some US states also broadcast Silver Alerts about missing adults, particularly senior citizens with Alzheimer’s, dementia, or other mental disabilities. The alerts are always meant to be useful, either to you or to law enforcement working on a case.

Silver-Alert

Unfortunately, the alerts aren’t always helpful or well targeted. Worse, they break through the Do Not Disturb cone of silence, and there’s no way to change their tones. You might not appreciate being woken up at 2 AM to be told to look for a white Ford that’s potentially associated with a missing child. Plus, although the AMBER Alerts are generally popular with the public, research suggests that they’re largely ineffective.

More concerningly, the loud noise that accompanies the alerts can be dangerous, either to your hearing if you’re wearing earbuds when the alert comes through, or to your life if you overreact while driving.

In iOS 12 in the US, you’ll see three categories of government alerts at the bottom of Settings > Notifications: AMBER Alerts, Emergency Alerts, and Public Safety Alerts.

Alert-switches

In most countries, Apple lets you turn off all three categories, but you could still receive so-called “Presidential Alerts,” which are meant to reach everyone in the country during a national emergency. The Federal Emergency Management Agency, which manages the WEA system, tested the Presidential Alert system for the first time in October 2018.

Presidential-Alert

What should you do? It’s entirely up to you, of course, but in most situations, it’s probably best to leave all three alert types enabled. If you find yourself being annoyed by repeated AMBER Alerts or Silver Alerts, particularly if you’re unlikely to be in a location where you could be helpful, you might want to toggle the AMBER Alerts switch off. But the Emergency and Public Safety alerts could be essential, especially if you’re in an area prone to hurricanes or tornadoes.

If you’ve already disabled the alerts because of poor targeting—being notified of something of concern only to people hundreds of miles away is just an interruption—you might consider turning them back on later this year, since the FCC requires carriers to improve the geo-targeting starting November 30th, 2019.

Choosing a Cloud-Based File Sharing Service

Macs haven’t had removable storage for years, so when you want to move files between computers, you can use USB flash drives, email, Messages, AirDrop, or local file sharing. Those techniques are fine, but for a more efficient, effective, and elegant solution, try a cloud-based file sharing service.

These services use special software to integrate into the Mac’s Finder, designating a particular folder to hold shared files. Whenever you add a file to that folder—or any subfolder inside it—the software automatically uploads it to the cloud and downloads it to linked devices. File changes and deletions sync quickly, so the shared folder remains in sync everywhere at all times. iOS’s Files app also provides a single interface to the main services on your iPhone or iPad.

File sharing services provide two key capabilities:

  • They allow you to share files between your own devices, including Macs, iPhones, iPads, and Windows-based PCs. This makes it easy to access your data wherever you are and on whatever device you’re using.
  • They let you share files or folders with others, sometimes with permissions- or date-based restrictions. Such capabilities are incredibly effective for workgroup collaboration.

Numerous cloud-based file sharing services exist, but the most popular are Box, Dropbox, Google Drive, iCloud Drive, and Microsoft’s OneDrive, all of which offer free plans with limited amounts of storage.

File-Sharing-Box-iconBox

Boxis aimed primarily at large enterprises, with plans priced at $5, $15, or $25 per user per month. The main differences between those plans revolve around things like the number of users, administrative controls and security reporting, and custom branding. Box integrates with hundreds of apps and offers a platform on which companies can build their own collaboration and workflow solutions.

Box also offers a free Individual plan with 10 GB of storage. A Personal Pro plan costs $10 per month, but that provides only 100 GB of storage, much less than the competition.

Dropbox

The 800-pound gorilla of the file sharing space is Dropbox, which popularized the concept starting in 2007. A free Basic account offers 2 GB of storage space, but for $9.99 per month, the Plus plan gives you 1 TB and the $19.99 Professional plan doubles that to 2 TB and provides additional controls. If you

File-Sharing-Dropbox-icon

need to share a folder with someone, Dropbox is generally the best option because so many people already have accounts.

For teams, Dropbox Business provides Standard ($12.50 per user per month) and Advanced ($20 per user per month) plans that increase the space even further and add administrative controls, increased security options, and more.

Google Drive

Conceptually, Google Driveis where Google Docs, Google Sheets, and Google Slides store their files. However, it also lets you store any type of file, and Google provides 15 GB of free storage with every Google account. For those who need more storage, Google offers a variety of storage tiers, including 100 GB ($1.99 per month), 200 GB ($2.99), and 2 TB ($9.99).File-Sharing-Google-Backup-Sync-icon

Google Drive Enterprise extends the service for teams with additional collaboration, workflow, and security tools. It’s priced at $8 per active user per month plus $0.04 per gigabyte of data stored. If you want the full G Suite, which includes Gmail, Google Docs, video conferencing, team messaging, and shared calendars, $6 per user per month buys 30 GB of storage and $12 per user per month buys unlimited storage.

Google generally assumes you’ll do everything in a Web browser or a smartphone app, but with the company’s Backup and Syncsoftware for the Mac, it provides the same level of Finder integration as other services.

iCloud Drive

Although Apple’s iCloud Driveis deeply integrated into macOS and iOS and numerous apps, it’s the weakest of the file sharing services. That’s because Apple focuses on individuals, not groups or teams. iCloud Drive works fine for sharing files among your own devices, and it allows you to share individual files (but not folders) with anyone who has an Apple ID.File-Sharing-iCloud-Drive

Apple gives all Mac and iOS users 5 GB of free space in iCloud Drive, although things like iCloud backups of your iOS devices can use that up quickly. For $0.99 per month, you can get 50 GB, $2.99 per month gets you 200 GB, and 2 TB costs $9.99 per month. There are no business plans, but you can share the purchased space with other members of a Family Sharing group.

OneDrive

Most of Microsoft’s Office 365 subscriptions include OneDrivestorage—a $99.99 per year Office 365 Home plan provides 1 TB for each of up to six File-Sharing-OneDriveusers, whereas a $69.99 Office 365 Personal subscription is for just one user. On the business side, you can pay $5, $8.25, or $12.50 per user per month for different Office 365 plans. The low-end plan doesn’t include the desktop versions of the Office apps, and the high-end plan provides Exchange, SharePoint, and Teams in addition to all the Office apps and 1 TB of OneDrive storage for each user.

How to Choose a Service

Which of these services is best for your needs? That’s a potentially complicated question, and we’re happy to talk with you directly to make a recommendation. That said, here are the basics.

If you mostly need to share files among your own devices and want to share the occasional file with another Apple user, iCloud Drive may be sufficient, especially if you are already paying for more storage for iCloud Photos. Those who are heavily invested in Google’s G Suite or Microsoft Office 365 should focus on Google Drive or OneDrive. If you aren’t already in bed with Google or Microsoft, Dropbox is the best bet for most individuals and groups, although larger organizations should also evaluate Box.

MacTLC: Tip of the week

A Quick Trick to Turn Your iPhone into a Magnifying Glass

It’s maddening to want to read a serial number or other bit of fine print that you can barely see. But fret no longer—your iPhone or iPad makes a fabulous magnifying glass! Assuming Magnifier is enabled in Settings > General > Accessibility > Magnifier, you can bring it up by pressing the Home button (for Touch ID devices) or side button (for Face ID devices) three times quickly. If that’s too hard to remember, you can also add a Magnifier button to Control Center in Settings > Control Center > Customize Controls. The special camera viewfinder is zoomed automatically, but you can change the zoom level with the slider, tap the flash icon to turn on the LED light (if available on your device), enable a filter to change the color or contrast, or lock the focus by tapping the lock icon. You can also freeze the image by tapping the white shutter button, which is great for grabbing a picture of a tiny serial number on the back of some device (tap that button again to resume using Magnifier). To leave Magnifier, press the Home button or swipe up from the bottom of the screen.

Magnifier-serial-number

Collaborate with Colleagues in Google Docs.

Collaboration is what all the cool kids—well, all the competitive businesses—are doing these days because it’s efficient and effective. See “Stop Mailing Files Around and Use Collaborative Apps” and for users of Apple’s iWork, “Collaborate with Colleagues in Pages, Numbers, and Keynote.” Today we’re going to look at collaborating using Google’s Web-based productivity suite, Google Docs, which businesses can use for free or as part of a G Suitesubscription.

The Google Docs suite competes with Apple’s iWork and Microsoft’s Office 365, providing Google Docsfor word processing, Google Sheetsfor spreadsheet work, and Google Slidesfor presentations. You can manage all your files in Google Drive. Although all are Web-based and work best on a Mac or other desktop computer, Google also makes iOS apps that let you work—a bit less flexibly—on an iPad or iPhone.

You’ll need a free Google account to create new documents, and for full-fledged collaboration, your colleagues will need Google accounts too. You can share documents with people who lack Google accounts or don’t want to sign in, but their comments and changes will be anonymous.

Invite Collaborators

Once your document is ready to share, you can invite collaborators by clicking the large Share button in the upper-right corner of the window.

Flexible permissions let you share with specific people, and for each person, set whether they can edit, comment on, or just view the document (below left). You can also add a note that will be sent with the invitation.

Share-dialogs

If that’s too specific—you’re sharing with a large group, for instance—click Get Shareable Link to turn on link sharing (above right). Then you can set the permissions for the link by clicking the down-pointing arrow next to “Anyone with the link can…” This works well for things like self-service signup spreadsheets. Copy the link and send it however you like, such as via Messages or to a mailing list.

If you add people over time, you can see who has access by clicking Advanced. That view also provides more owner controls, including the option to prevent commenters and viewers from downloading, printing, or copying.

When you’re done, click Send or Done.

Accept an Invitation

People you invite receive an email invitation and click the Open In button to start working on the document. With link sharing, all the recipient has to do is click the link.

Accept-Google-invite

The main gotcha is that recipients must sign in to their Google accounts if sharing has been restricted to specific people. A less common problem can occur when you send an invitation to someone at an email address that doesn’t match their Google account, which prevents them from collaborating. They can then request that you share the document with their Google account; click the Open Sharing Settings button in the request email to grant access.

Request-access-email

Add and Change Data

Apart from the permissions that restrict collaborators to commenting or viewing, there are no limitations on what people can do in a shared document—all editors are equal, and Google Docs works the same whether a document has one person using it or ten.

You can see who is in the document by the little avatar icons in the menu bar. It also tells you when the last edit was, and Google Docs always shows where other users are working with a color-coded cursor and marks when other users have selected content in the document with a colored highlight box.

Using-Google-Slides

Add Comments

The beauty of comments in a collaborative scenario is that discussions can occur in context. To add a comment, select some text and choose Insert > Comment. Comments show up in the right-hand sidebar in Google Docs and Google Slides; in Google Sheets, the cell containing a comment gets a little yellow triangle in the corner, and the comment appears when you click the cell.

Google-Docs-comments

Google pioneered comment conversations, which allow collaborators to reply to each others’ comments and keep the discussion connected to the initial comment. You can edit or delete your own comments by clicking the stacked three-dot More menu. Do that for someone else’s comment and you can get a link to the comment—it’s useful if you need to point someone to the discussion.

To see all the comments in a stream, click the Comment History button in the menu bar, which looks like a speech balloon. It’s especially useful when reviewing comments in Sheets, where you would otherwise have to click all the little yellow triangles in cells.

Google-Docs-comment-stream

View Versions and Suggested Changes

The main way to see who has done what in a document is by choosing File > Version History > See Version History. That displays a right-hand sidebar showing dates when the file was changed; click an entry to see the changes in the main pane. Arrows above the main pane let you highlight each change in turn. If you want to revert to the selected version (which will delete all subsequent changes!), click Restore This Version.

Version-history

For Google Sheets and Google Slides, version history is all that’s available, which can be frustrating because when you’re reviewing edits in version history, you can’t make changes. As a workaround, open a second browser window so you can review changes in one window and make edits in another.

Google Docs (the word processor, in this case) offers another choice: Suggesting mode, which works more like Track Changes in Page or Word. Switch into it by clicking the pencil icon in the upper-right corner and choosing Suggesting. From then on, all edits are non-destructive and are color-coded by the person who makes them. They’re coupled with boxes in the right-hand sidebar that detail the change, provide ✔ and X icons for accepting or rejecting the change, and offer a Reply field that enables discussions of each change—a brilliant feature.

Suggesting-mode

If you want to be guided through all the suggested edits, or accept or reject changes all at once, rather than handling them one at a time in the right-hand sidebar, choose Tools > Review Suggested Changes.

Review-Suggested-Edits

When you’re done collaborating on a document, you can click the Share button and remove people or turn off link sharing. That immediately prevents others from making more changes.

When choosing a collaboration platform, you’ll generally pick what your colleagues use, whether that’s Google Docs, iWork, or Office 365. However, if you’re sharing with people whose platform and app details you don’t know, Google Docs is the best choice—Google accounts are common and the Google Docs apps work equally well on all computers. Plus, since Google Docs was built from the ground up for collaboration, it’s a mature solution that’s quick, easy, and effective.

 

What’s with All These Dialogs Saying, “SomeApp is not optimized for your Mac”?

If you’re running macOS 10.13.4 High Sierra or macOS 10.14 Mojave, you may have seen a dialog that says an app isn’t optimized for your Mac. The message differs slightly between High Sierra and Mojave, with the High Sierra version telling you the developer needs to update the app to improve compatibility whereas Mojave saying bluntly that the app won’t work with future versions of macOS.

64-bit-app-Levelator-warning64-bit-app-BCC-warning

What’s going on here, what should you do, and when should you do it?

What’s Going On: 32-bit and 64-bit Apps

Over a decade ago, Apple started to transition all the chips used in Macs, along with macOS itself, from a 32-bit architecture to a 64-bit architecture. Without getting into technical details, 64-bit systems and apps can access dramatically more memory and enjoy significantly faster performance.

Apple knew it would take years before most people were running 64-bit hardware and 64-bit-savvy versions of macOS, so it allowed macOS to continue running older 32-bit apps. However, maintaining that backward compatibility has a cost, in terms of both performance and testing, so at its Worldwide Developer Conference in 2017, Apple warned developers that High Sierra would be the last version of macOS to support 32-bit apps “without compromise.” At the next WWDC in June 2018, Apple announced that macOS 10.14 Mojave would be the last version of macOS to run 32-bit apps.

Happily, the only “compromise” for 32-bit apps in Mojave is the warning dialog, which appears every 30 days when you launch an older app. But the writing is on the wall: 32-bits apps will cease working in macOS 10.15.

How Do You Identify 32-bit Apps?

Apple provides a tool to help you find 32-bit apps. Follow these steps:

  1. From the Apple menu, choose About This Mac and then click the System Report button.
    64-bit-About-This-Mac
  2. In the System Information utility that opens, scroll down to Software in the sidebar and select Applications. It may take a few minutes to build the list of every app on all mounted drives.
  3. When it finishes, click the 64-bit column header (No means 32-bit; Yes means 64-bit) to sort the list, and select an app to see its details in the bottom pane.
    64-bit-app-System-Information-apps

This technique works in both High Sierra and Mojave, but in Mojave, System Information includes a better-formatted section, called Legacy Software, that also provides a list of 32-bit apps. However, this list may be smaller because it includes only those apps that you’ve launched. Since it’s likely that you open old 32-bit apps only occasionally, you can’t trust the Legacy Software list to be complete.

64-bit-app-System-Information-Legacy-Software

If you find System Information’s Applications list overwhelming, check out the free 32-bitCheckutility from Howard Oakley. It performs exactly the same task but lets you focus on a particular folder and save the results to a text file for later reference.

64-bit-app-32-bitCheck

What’s Your Next Step?

Once you know which apps won’t work in macOS 10.15, you can ponder your options. Luckily, you have some time. We expect Apple to release macOS 10.15 in September 2019, but you don’t need to upgrade right away—in fact, we recommend that you wait a few months after that to allow Apple time to fix bugs.

That said, we do encourage upgrading eventually, and if you buy a new Mac after September 2019, it will come with macOS 10.15. So you need to establish a plan—it’s better to know what you’re going to do than to be forced into action if you have to replace your Mac on short notice. For each 32-bit app on your Mac, you have three options:

  • Delete it:It’s not uncommon to have old apps that you haven’t used in years and won’t miss. There’s no need to waste drive space on them in macOS 10.15.
  • Upgrade it:Apps in active development will likely have a new version available. The main questions are how much the upgrade will cost and if there are compatibility issues associated with upgrading. You can upgrade at any time, although it’s likely worth waiting until you’re ready to move to macOS 10.15 to minimize costs. The apps that cause the most irritation here are things like the Adobe Creative Suite—Photoshop, Illustrator, and InDesign—that require switching to a monthly subscription.
  • Replace it:If no upgrade is available, the cost of upgrading is too high, or upgrading comes with other negatives, it’s time to look for an alternative. This can take some time, so it’s worth starting soon to ensure that the replacement will provide the features you need before macOS 10.15 forces the decision.

Needless to say, if you’d like recommendations about how to proceed with any particular app or workflow, get in touch with us!

Ever Wanted to Get a Custom Email Address? Here’s How (and Why)

Some facts about ourselves are difficult or impossible to change, but your email address doesn’t have to be one of them. Switching to a custom email address might seem overwhelming, and it will take some time, but it’s not that hard or expensive (and we’re always happy to help if you get stuck).

Why Consider Switching to a Custom Address?

Why would you want to take on such a task? Independence. If you’re using the email address that came from your Internet service provider, you could end up in an awkward situation if you have to move and switch ISPs. Any address that ends in @comcast.net, @anything.rr.com, @verizon.net, @earthlink.net, or the like could be problematic. You also don’t want to rely entirely on a work email address—there’s no guarantee that your employer will forward email for you indefinitely if you take a different job.

Also, an email address says something about you, much as a postal address does—there’s a difference between an address on Central Park versus one in the Bronx. If you’re not happy with what your email address implies, you might want to switch.

What can an email address reveal? Those with a free Juno, Hotmail, or Yahoo account likely signed up years ago and don’t take email very seriously. People who use an @icloud.com, @me.com, or @mac.com address are clearly Apple users, and those with an address ending in @live.com, @msn.com, or @outlook.com are probably Windows users. .edu addresses identify students, teachers, and school employees—but if you’re not one anymore, your email looks like you’re wearing a varsity jacket in your 40s. The big kahuna of email is Gmail, which boasts about 1.5 billion users worldwide now—as a result, using a Gmail address is fairly generic.

The ultimate in independence comes when you register your own domain name, which usually costs less than $20 per year at sites like 1&1 Ionos, Domain.com,easyDNS, Directnic, and Register.com. Then your address can be anything you want at your new custom domain, and you never again have to worry about being tied to your ISP or associated with a free email host.

How to Change to a Custom Address

Step 1:Register a new domain name. The hard part here is thinking of a name that hasn’t already been taken. It’s best to stick with the traditional top-level domains like .com, .net, and .org—if you get into the new ones like .beer (yes, that’s available), your email is a bit more likely to be marked as spam. Most domain registrars will also host your email for you, and if you go this route, you can skip Step 2.

Step 2:If you’re already using Gmail or another independent email provider that isn’t tied to your ISP, log in to your account at your domain registrar and configure it to forward all email to your existing email address. In this case, you can skip Steps 3 and 4.

However, if you aren’t happy with your current email provider, you’ll need to set up an account with a new one. There are lots, but many people use a paid email provider like FastMailor easyMailthat usually charges less than $50 per year and supports multiple mailboxes. When you set up the account, you’ll need to create one or more new email addresses at the provider and configure MX (mail exchange) records with your domain registrar—the service will provide instructions for this.

Step 3:If you’re changing email providers as part of this process, you’ll need to configure Mail—or whatever email client you’re using—to connect to your new email account with the login credentials you set up. That’s not hard, but being able to send email that comes from your custom address can require some effort with the free email providers. Gmail provides instructions, and others that support this feature will as well. Unfortunately, iCloud won’t let you send email using a custom address.

Step 4:If you’re moving to a new email provider, you’ll need to forward your mail from your old provider to your new custom address. Most email providers and ISPs have a screen somewhere in the account settings of their Web sites that lets you enter a forwarding address.

Step 5:Tell your family, friends, and colleagues about your new email address, and update mailing lists and accounts at sites like Amazon that send you email. The forwarding you set up in the previous step will ensure you don’t miss anything during the transition, but remember that if you cancel your old ISP account, that forwarding may end immediately, so it’s important to start the process well in advance.

The details will vary depending on your choice of domain registrar and email provider, so again, if you would like additional recommendations or assistance in setting all this up, just let us know.

Considering a New iMac? Wait No Longer—Updates Are Here!

The iMachas long been the core of Apple’s desktop lineup, but it hasn’t received any updates since June 2017. Now, however, Apple has quietly updated the 21.5-inch iMac with Retina 4K display and the 27-inch iMac with 5K Retina display while keeping prices the same. The bargain-basement non-Retina 21.5-inch iMac remains for sale, but received no changes.

iMac-21-and-27

These updates are targeted at improving performance, so you won’t see any changes to the case, screen, or even networking capabilities. But if faster CPUs, GPUs, and memory are what you want, now’s a good time to buy.

The new 21.5-inch iMac boasts speedier 8th-generation Intel quad-core processors and an optional 6-core processor at the top of the line that deliver up to 60% faster performance than previous models. For even greater speed boosts—Apple claims up to 2.4 times faster performance—look to the 27-inch iMac, which now offers 9th-generation 6-core Intel Core i5 processors running at 3.0, 3.1, or 3.7 GHz. If that’s not enough, you can choose an 8-core 3.6 GHz Intel Core i9 processor for the best performance short of an iMac Pro.

Modern computers rely heavily on graphics processors for both silky smooth screen drawing and computationally intensive tasks. By default, both new iMac models have updated versions the previous Radeon Pro graphics chips, but anyone who needs more power can instead choose a blazingly fast Radeon Pro Vega. For the 21.5-inch model, Apple says the Radeon Pro Vega is up to 80% faster; for the 27-inch iMac, it’s up to 50% faster.

Note that both iMacs now use 2666 MHz RAM instead of the previous 2400 MHz RAM. It probably won’t make much of a performance difference, but it’s worth keeping the speed in mind if you’re buying RAM separately from the iMac.

For those ordering an iMac from the online Apple store, if the options you want are in the top-level configuration, start there rather than in the next configuration down. It’s possible to configure two Macs to have the same options for the same price but get a better Radeon Pro graphics processor if you start from the top-level configuration.

For storage, we generally recommend SSDs over Fusion Drives—add external storage if you need more space. Whatever you do, don’t buy an iMac with an internal hard drive because it will destroy the performance.

For those looking for the ultimate power in aniMac Pro, Apple also quietly added options for 256 GB of RAM (for a whopping $5200) and a Radeon Pro Vega 64X GPU ($700) while simultaneously dropping the prices on some other RAM and storage options.

Apple Updates iPad Lineup with new iPad mini and iPad Air

iPad mini lovers, rejoice! If you’ve been holding onto an aging iPad mini because of its small size, you’ll be happy to learn that Apple has at long last released a new 7.9-inch iPad mini with modern-day technologies. Joining it in the lineup is a new 10.5-inch iPad Air that turns out to be a retooled iPad Pro for a lot less money.

iPad mini Gains A12 Bionic Chip and Apple Pencil Support

iPad-mini-Apple-Pencil

It has been hard to recommend the iPad mini 4—last updated in September 2015—for several years now because its hardware was increasingly long in the tooth, and Apple hadn’t seemed enthused about updating it.

That has all changed with the fifth-generation iPad mini, which boasts the same speedy A12 Bionic chip that powers today’s iPhone XR, XS, and XS Max. It provides over three times the performance as the iPad mini 4’s A8 chip and graphics that are nine times faster. The other huge change is that the iPad mini now lets you use the $99 Apple Pencilfor drawing, taking notes, and more. Note that the iPad mini supports only with the first-generation Apple Pencil, not the second-generation model that’s specific to last year’s iPad Pro models.

Other welcome, but less notable, changes include a screen that is 25% brighter, displays more colors, and supports Apple’s True Tone technology for matching the color temperature of the screen to the light in your surroundings. The Wi-Fi + Cellular model of the iPad mini also now supports faster gigabit-class LTE connections and the improved Bluetooth 5.0.

The basic specs of the rear-facing camera on the new iPad mini haven’t changed—it’s still an 8-megapixel camera—but it likely takes better photos and videos thanks to the A12 Bionic chip’s computational photography capabilities. Plus, the front-facing FaceTime HD camera can now capture 1080p video at 30 frames per second for better FaceTime calls.

You can order the iPad mini now in silver, space gray, and gold. For 64 GB of storage, a Wi-Fi–only model costs $399, whereas a 256 GB model is $549. Adding cellular connectivity bumps the prices to $529 and $679.

iPad Air Lowers the 10.5-inch iPad Pro Price with a Less-Capable Camera

iPad-Air-Apple-Pencil

Despite its name, the new 10.5-inch iPad Airhas far more in common with the now-discontinued 10.5-inch iPad Pro from 2017 than it does with the 9.7-inch iPad Air 2 from 2014.

Apple has clearly taken the iPad Pro and modernized it with the current A12 Bionic chip, gigabit-class LTE, eSIM, and Bluetooth 5.0. But to cut $150 from the iPad Pro’s $649 starting price, Apple replaced the iPad Pro’s rear-facing camera with a less-capable model and traded the quad speaker system for stereo speakers. That’s not to say that the iPad Air’s rear-facing camera is a problem—it’s the same 8-megapixel camera as in the iPad mini—it’s just not at the level of the 12-megapixel camera that was in the 10.5-inch iPad Pro.

Like the old iPad Pro, the iPad Air supports the first-generation Apple Penciland the original $159 Smart Keyboard(again, not the Smart Keyboard Folio for the 2018 iPad Pro models).

As with the iPad mini, Apple offers only two tiers of storage, 64 GB for $499 and 256 GB for $649, and the cellular option increases the pricing to $629 and $779. The color choices are again silver, space gray, and gold.

Other iPads

Apple’s slate of iPads makes a lot of sense now, with this new fifth-generation iPad mini and third-generation iPad Air joining the sixth-generation iPad and the 11-inch iPad Pro and third-generation 12.9-inch iPad Pro.

If you want small, get an iPad mini. If you want cheap, buy the iPad. If you’re looking for a bigger screen or Apple keyboard (the Smart Keyboard is excellent), go for the iPad Air. And if you have the budget, the 11-inch and 12.9-inch iPad Pro models are fabulous. Apple has a helpful online comparison tool, or feel free to ask us what we’d recommend for you.

Need to Clear Space on an iPhone or iPad? Here’s How to Do It in iOS 12

Little is more frustrating than running out of space your iPhone or iPad. You can’t take new photos, you can’t download new apps, some things may not work at all, and iOS will nag you repeatedly about how you can “manage” your storage in Settings. Luckily, over the past few versions of iOS, Apple has significantly improved the options for clearing unnecessary data from your device.

Clear-space-warning-dialog

Storage Graph

To get started clearing space, go to Settings > iPhone/iPad Storage. At the top of the screen, a graph reveals where your space is going, such as Apps, Photos, Media, Messages, Mail, Books, iCloud Drive, and Other. You can’t do anything with the graph, but it will likely reveal the main culprits.

Clear-space-graph

Recommendations

Next, iOS shows recommendations for quick ways to recover space. These vary based on how you use your device, so you will likely see other options here.

Clear-space-recommendations

Some of the possibilities include:

  • Offload Unused Apps:This choice is particularly helpful if you download a lot of Clear-space-offloaded-iconapps that you later stop using. Enable it, and iOS automatically recovers space from unused apps when you’re low on storage. Each of these apps remains on your Home screen with a little cloud icon next to it, and when you next tap the app to open it, iOS re-downloads the app from the App Store. You won’t lose any documents, data, or settings associated with an offloaded app.
  • Review Downloaded Videos:Some apps, like Netflix, can download videos for offline watching. That’s great for when you’re on a long flight, but if you forget to delete the videos, they can consume a lot of space. This option shows them to you and lets you swipe left on any one to

Clear-space-remove-videos

  • Review Large Attachments:Photos, videos, and other files sent to you in Messages can take up a lot of space. This recommendation reveals them and lets you swipe left to delete those you don’t need to keep.
  • “Recently Deleted” Album:When you delete photos in the Photos app, they go into the Recently Deleted album, where they’ll be deleted automatically after up to 40 days. This recommendation lets you remove those images right away.
  • Review Personal Videos:Shooting videos with your iPhone or iPad can guzzle storage, so this recommendation shows you the videos you’ve taken in case you don’t want to keep them.

iOS’s recommendations are quite good and may be all you need to clear space quickly. However, if you need to dig deeper, you can look at the usage of individual apps.

Individual App Usage

The third and final section of the iPhone/iPad Storage screen lists every app on your device, sorted by how much space it takes up. Along with the app’s name and how much space it consumes, iOS helpfully tells you the last time you used the app. You may even see “Never Used” for older apps that you’ve carried over from previous devices but haven’t opened on this one.

When you tap an app, iOS shows more information about how much space the app and its documents occupy, and lets you tap Offload App or Delete App to recover its space. For some apps, mostly those from Apple, like Music and Podcasts, iOS also shows the data stored by the app and lets you delete any individual item (swipe left).

Clear-space-individual-apps

Focus on the apps at the top of the list—the list is sorted by size—since it will be a lot easier to realize, for instance, that you’ve never used GarageBand and recover its 1.59 GB of space than to sort through a long list of apps and their data.

With all these the tools from Apple, you should have no trouble making space on your device for more photos, videos, and apps that you actually want to use.

MacTLC: Tip of the week

Apple Music Can Be Your Personal DJ

If you’re an Apple Music subscriber, you probably know that it can play music that’s related to a particular artist or track—just tell Siri, “Play a radio station based on the Beatles” to get a bunch of songs from the likes of the Rolling Stones, Simon & Garfunkel, and Elton John. That radio station will show up in the Radio screen in the iOS Music app and in iTunes on the Mac. But you may not have realized that Apple Music can create a special radio station just for you, based on tracks you’ve played before, added to your library, or “loved.” To create it, just tell Siri, “Play my radio station.” Once made, it shows up with all the other radio stations, with your name underneath—it may not appear immediately. This can be a great way to get a selection of songs you’re almost certain to like, and the more you use Apple Music, the more it should adjust to your listening habits.

Apple-Music-Personal-Radio-screenshot

Gone Phishing: Five Signs That Identify Scam Email Messages

A significant danger to businesses today is phishing—the act of forging email to fool someone into revealing login credentials, credit card numbers, or other sensitive information. Of course, phishing is a problem for individuals too, but attackers more frequently target businesses for the same reason as bank robber Willie Sutton’s apocryphal quote about why he robbed banks: “Because that’s where the money is.”

The other reason that businesses are hit more often is that they have multiple points of entry—an attacker doesn’t need to go after a technically savvy CEO when they can get in by fooling a low-level employee in accounting. So company-wide training in identifying phishing attempts is absolutely essential.

Here are some tips you can share about how to identify fraudulent email messages. If you’d like us to put together a comprehensive training plan for your company’s employees, get in touch.

Beware of email asking you to reveal information, click a link, or sign a document

The number one thing to watch out for is any email that asks you to do something that could reveal personal information, expose your login credentials, get you to sign a document online, or open an attachment that could install malware. Anytime you receive such a message out of the blue, get suspicious.

attachment-phishing

If you think the message might be legitimate, confirm the request “out of band,” which means using another form of communication. For instance, if an email message asks you to log in to your bank account “for verification,” call the bank using a phone number you get from its Web site, not one that’s in the email message, and ask to speak to an account manager or someone in security.

Beware of email from a sender you’ve never heard of before

This is the email equivalent of “stranger danger.” If you don’t know the sender of an email that’s asking you do something out of the ordinary, treat it with suspicion (and don’t do whatever it’s asking!). Of course, that doesn’t mean you should be entirely paranoid—business involves contact with unknown people who might become customers or partners, after all—but people who are new to you shouldn’t be asking for anything unusual.

unknown-sender-phishing

Beware of email from large companies for whom you’re an anonymous customer

Attackers often forge email so it appears to come from a big company like Apple, Google, or PayPal. These companies are fully aware of the problem, and they never send email asking you to log in to your account, update your credit card information, or the like. (If a company did need you to do something along these lines, it would provide manual instructions so you could be sure you weren’t working on a forged Web site designed to steal your password.)

Apple-phishing

Since sample email from large companies is easy to come by, these phishing attacks can look a lot like legitimate email. Aside from the unusual call to action, though, they often aren’t quite right. If something seems off in an email from a big company, it probably is.

PayPal-phishing

Beware of email from a trusted source that asks for sensitive information

The most dangerous form of this sort of attack is spear phishing,where an attacker targets you personally. A spear phishing attack involves email forged to look like it’s from a trusted source—your boss, a co-worker, your bank, or a big customer. (The attacker might even have taken over the sender’s account.) The email then requests that you do something that reveals sensitive information or worse. In one famous spear-phishing incident, employees of networking firm Ubiquiti Networks were fooled into wiring $46.7 millionto accounts controlled by the attackers.

spear-phishing

Beware of email that has numerous spelling and grammar mistakes

Many phishing attacks come from overseas, and attackers from other countries seldom write English correctly. So no matter who a message purports to come from, or what it’s asking you to do, if its spelling, grammar, and capitalization are atrocious, it’s probably fraudulent. (This is yet another reason why it’s important to write carefully when sending important email—if you’re sloppy, the recipient might think the message is fake.)

spelling-phishing

One of the best ways to train employees about the dangers of phishing is with security awareness testing, which involves sending your own phishing messages to employees and seeing who, if anyone, falls for it. Again, if you need help doing this, let us know.

What Is a “Managed IT Services” Model and Why Is It Important for Your Business?

You’ve chosen Apple devices to run your business. That’s great, but are you still dealing with each of those devices individually? If you hire a new employee, do you go to the Apple Store to buy a new Mac, bring it back to the office, spend a few hours installing the right software, and then sit down with the employee to get them started with email accounts and other logins?

That self-support approach can work when your company has only a few users, but as your business grows, how much of your time can you afford to spend on IT? You might enjoy it, but it distracts you from what you need to do to make your company thrive. Sure, you might think you’re saving money by doing this work yourself instead of hiring an IT professional, but that amount may pale in comparison to the amount you could make in your primary role. There’s a better way: managed IT services with device-management software.

In essence, with managed IT services, we become part of your team, creating systems that simplify and speed up the process of onboarding new devices, monitoring their usage, ensuring their security, and providing ongoing support. Here are some of the ways managed services can help your business.

Faster and More Accurate Setup

With managed IT services and properly configured device-management software, you can order a Mac or iOS device from Apple (through an Apple Business Manager account) and when it arrives, your employee can take it out of the box, log in, and have the entire device automatically configured over the network with required apps, server settings, security policies, and more.

If you’ve spent several hours configuring devices manually, it’s magical to watch a device pick up apps and settings automatically. And it’s not just for new devices. If an employee leaves or you need to repurpose a Mac or iOS device, device-management software can automatically wipe it and set it up for its new role with minimal effort.

Increased Security

An important aspect of switching to a managed IT services model that relies on device-management software is requiring security policies. If you’ve ever worried about an employee losing a company device containing confidential data, device-management software can eliminate those concerns by automatically enabling FileVault for Macs or enforcing non-trivial passcodes on iOS devices. Lost devices can even be locked or wiped remotely from a central management console.

Also, device-management software can restrict what apps users may install, so you don’t have to worry about apps that could leak confidential information or malware that could be stealing passwords.

Proactive Monitoring

A managed IT services support model lets your users focus on their work, rather than on their Macs. Monitoring software can report if Mac hard drives start to fail, when laptop batteries start to go, if RAM is faulty, and more. It’s better to know that a drive is dying beforeyou lose data.

Watchman-Report

Monitoring software can also check on important events, making sure that backups are happening regularly, warning if a user has downloaded a potentially problematic operating system update, and making sure anti-malware software is up to date.

Proactive Maintenance

Monitoring helps identify issues early on, but perhaps the most important aspect of a managed IT services solution is how it combines proactive monitoring with proactive maintenance. It uses software and services that go beyond identifying problems to fixing them—blocking undesirable software upgrades, automatically deploying essential security updates, and removing malware—before they impact your workflow. This saves your users downtime and frustration, and lets you focus on your work rather than troubleshooting problems.

Improved Reporting

It may not be difficult to keep track of a handful of Macs and iPhones, but as your business grows, inventory can become daunting. A managed IT services solution helps you know exactly what devices you have, who is using them, and more. It can also report on installed software to make sure you’re in compliance with your software licenses.

Jamf-dashboard

Predictable Pricing

If your company pays for support on an hourly billing model, there’s no way to budget accurately for expenses, since no one can predict what will go wrong. Plus, it takes longer to investigate and resolve problems because of the time necessary to figure out the status of the device in question. Solving complex or recurring problems can get expensive in such a scenario.

With managed IT services, we instead charge a flat monthly fee based on how many devices you have. Thanks to proactive monitoring and device management, we can fix many problems before the user even notices. And if a user does need in-person support, it’s faster and easier to help them when we know exactly what device they’re using, what version of the operating system it’s using, what software they have installed, and more.

A managed IT services model isn’t for every situation, but if your business has more than a handful of Macs, iPhones, and iPads in use by your employees, it could reduce downtime, save you money, and increase security.

 

MacTLC: Tip of the week

Ignore Unsolicited Calls and Texts from Apple and Other Tech Companies

We don’t want to belabor the point, but multinational tech companies like Apple, Facebook, and Google will nevercall or text you personally out of the blue. So if you get a call or text purporting to be from such a company, it’s 99.9% likely to be a scam, and you should ignore it regardless of whether the caller ID seems legitimate. If you’re still worried, look up the company’s tech support phone number separately—never respond directly to such a call or tap a link in a text—and discuss the situation with the support reps. Or contact us, and we’ll talk it through with you.

Apple-text-scam

 

Winter Weather Warning: Keep Your Tech Toasty!

When it’s cold out, you can always throw on a sweater to stay warm. But your electronics are more reptilian—they can get sluggish or even fail to work in freezing weather. (No, that’s not what iPod Socks were designed to fix.) Worse, charging batteries at low temperatures or moving tech gear between extreme temperature ranges can cause damage.

There’s a difference between temperatures your devices can withstand when you’re actively using them and when they’re just being stored. Manufacturers usually publish the environmental requirements for devices, though it may take a little searching to find the details. Here are the ranges for the devices you’re most likely to care about:

  • iPhone/iPad: Operating temperatures from 32° to 95° F (0° to 35° C) and nonoperating temperatures from −4° to 113° F (−20° to 45° C)
  • MacBook (Air/Pro): Operating temperatures from 50° to 95° F (10° to 35° C) and storage temperatures from −13° to 113° F (−25° to 45° C)

 

It’s easy to imagine wanting to use an iPhone in temperatures below freezing or a MacBook outdoors on a crisp autumn day. And in fact, they probably won’t stop working entirely. After all, putting your iPhone in your pocket next to your body will keep it warmer than the outside air, and it will take a while to cool down. But you shouldn’t be surprised by crashes, shutdowns, or other unusual behavior if you do use your device below its recommended operating temperature for a while.

Batteries Hate Working in the Cold

The main problem is that batteries prefer to be used in moderate temperatures (they hate heat even more than cold). When batteries get cold, they appear to discharge more quickly. That’s because the chemical reactions that generate electricity proceed more slowly at lower temperatures, and thus produce less current. The weak discharge fools the device’s power management circuitry into thinking that the battery is nearly dead; hence the shutdowns. Once your device has had a chance to warm up, the battery should revive.

However, don’t charge batteries when it’s very cold, as in −4° F (−20° C). Doing so can cause plating of the graphite anode in the battery, which will reduce battery performance.

Other Technologies That Dislike Cold

Two other standard bits of technology don’t like operating in the cold either: hard drives and LCD screens.

Hard drives aren’t nearly as common as they used to be, particularly in laptops that are likely to be left outside in cold cars. Most have a minimum operating temperature of 32° F (0° C), and you’re unlikely to want to use a laptop in temperatures lower than that. In very cold temperatures, the lubricant inside the drive can become too viscous to allow the motor to spin up the platters. Although solid-state drives have no moving parts, most are rated for the same minimum operating temperature, oddly enough.

LCD screens can also have problems. Extreme cold can slow their response times, leading to slow or jerky screen drawing. OLED displays, such as in the iPhone X, XS, and XS Max, withstand cold significantly better—some OLED displays are rated for temperatures as low as −40º (which—trivia tip!—is the same in Fahrenheit and Celsius).

Avoid Temperature Swings

Regardless of whether you want to use your devices in cold weather, you’ll extend their lifespans if you don’t regularly expose them to significant temperature swings. There are two reasons for this: condensation and thermal expansion.

Those who wear glasses know that when you come into a warm house from the cold, your glasses immediately fog up with condensation. That’s true even though most houses are quite dry in the winter. Wait a few minutes and the condensation evaporates back into the air. The same can happen with any electronic device that’s open to the air, and moisture inside electronics is never good. It’s thus best to let electronics warm up slowly (and in their cases or boxes) to reduce the impact of condensation.

Finally, as you remember from high school science, objects expand when heated and contract when cooled. The amount they expand and contract may be very small, but the tolerances inside electronics are often extremely tight, and even the tiniest changes can cause mechanical failures, particularly with repeated cycles of expanding and contracting. Try to avoid subjecting devices to significant temperature swings on a regular basis or you may find yourself replacing them more frequently than you’d like.

In the end, our advice is to keep your gear warm whenever possible, and if you must use it in temperatures below freezing, be aware that battery life and screen responsiveness may be reduced.

MacTLC: Tip of the week

Apple Has Disabled Group FaceTime to Prevent Pre-call Eavesdropping

A serious bug has been discovered in Apple’s Group FaceTime multi-person video chat technology. It allows someone to call you via FaceTime and then, with just a few simple steps, listen in on audio from your iPhone, iPad, or Mac while the call is ringing, before you have accepted or rejected it. To prevent the problem from being exploited, Apple says it has disabled Group FaceTime and promises a fix “later this week.”

In the meantime, if you’re still concerned (there were some reports of people being able to invoke the bug even after Apple disabled Group FaceTime), we recommend turning off FaceTime entirely in Settings > FaceTime in iOS and by launching the FaceTime app in macOS and then choosing FaceTime > Turn FaceTime Off. (Or just be quiet when a FaceTime call comes in.) Apple may be able to fix the problem without requiring users to update software; if iOS and macOS updates do prove to be necessary, we recommend that you install them sooner rather than later.

 

The Best Apple-Related Gifts for 2018

Black Friday and the start of the holiday shopping seasons are nearly upon us. If you’re looking for gift ideas for your Apple-using loved ones, we have a few suggestions that are guaranteed to be popular.

Apple Watch

The new Apple Watch Series 4 may be the gift hit of the season as adult gift-guide-Apple-Watch-Series-4-fallchildren buy it for aging parents. That’s happening due to the Apple Watch’s health monitoring capabilities, which include fall detection, atrial fibrillation detection, and (soon) the capability to record electrocardiograms. It may seem expensive at $399 for the Wi-Fi version or $499 for the cellular version that can call emergency services even if its companion iPhone isn’t nearby, but the cost pales in comparison with the price of any medical event.

For those who are more interested in the Apple Watch’s fitness and communication features, last year’s Apple Watch Series 3 now starts at just $279 for Wi-Fi and $379 for cellular. It lacks the health monitoring features of the Series 4, but those are overkill for most young, healthy people. The cellular version is worthwhile only if you’re certain the recipient will make use of the watch while out and about without the iPhone, since its data plan costs $10 extra per month.

And, if someone on your gift list already has an Apple Watch, a new band would make a great present—Apple offers a wide variety of attractive and comfortable bands.

HomePod

Apple’s smart speaker may not be as popular as the Amazon Echo and gift-guide-HomePod-blackGoogle Home, but it sounds way better than its cheaper competition. Apple designed it to work with the $9.99 per month Apple Music service so if your recipient doesn’t already subscribe to Apple Music, you could include a subscription as part of the gift. The HomePod is available in black or white, and it’s super simple to set up and use via Siri for music, podcasts, speakerphone calls, kitchen timers, and a whole lot more.

Stocking Stuffer Accessories

You might not get the same “Wow!” factor with these gifts, but Apple’s gift-guide-USB-C-AV-adapterfocus on minimalist design has created a situation where many users find themselves frustrated by the lack of the right cable or adapter.

iPhone users might appreciate an extra Lightning charging cable or a Lightning-to-headphone adapter to take advantage of inexpensive earbuds. And those who rely on a MacBook with USB-C or a MacBook Pro with Thunderbolt 3 are usually desperate for USB-C or Thunderbolt 3 cables and adapters. Some of the most popular convert USB-C to USB-A for many devices, USB-C to HDMI for large-screen displays, and Thunderbolt 2 to Thunderbolt 3 for older Thunderbolt hard drives. Ask first to find out what they find most annoying!

Plus, a second iPhone, Mac, or Apple Watch charger can help reduce battery anxiety and make it easier to pack one for trips.

AirPods

One of the most popular Apple products of late has been the AirPods, gift-guide-AirPodssvelte wireless earbuds that pair quickly and seamlessly to all Apple devices logged in to the same iCloud account. They’re light, stay in the ear well, and are comfortable even for many people who can’t wear the wired EarPods. At $159, they’re not cheap, but they’re less expensive than many competing wireless earbuds.

Apple TV

Despite its age, the $149 fourth-generation Apple TV still makes a good present for anyone who watches TV shows and movies from Netflix, iTunes, Hulu, and other Internet streaming video services. It’s also great for sharing photos or videos from an iPhone or iPad on the big screen via AirPlay.

Unless your recipient has or is likely to get a compatible 4K HDR TV, gift-guide-Apple-TVskip the $179 Apple TV 4K since it provides no benefits on older TV screens.

For the friend or family member who already has an Apple TV, search for silicone cases that protect the brittle Siri Remote and make it easier to orient in the dark.

iPad

Last, but far from least, if someone in your family has never tried an iPad or is limping along with an early model, the current sixth-generation iPad combines good performance and a gorgeous screen starting at just $329.

gift-guide-iPad-Pencil

It’s also compatible with the original $99 Apple Pencil, so if your recipient has an artistic bent, consider adding Apple’s stylus and maybe a painting app.

Of course, particularly if you’re buying an iPad for a child, a protective case is a must, and even for adults, a good case can provide peace of mind and hold the iPad in convenient positions for reading books or watching movies.

iOS 12’s Screen Time Feature Helps You Manage Your iPhone Usage

Do you frequently reach for your iPhone for a quick check of Facebook or Messages? It’s all too easy to let social media, the latest hot game, or even your work email intrude on your real life. If you’re uncomfortable with how much—and when—you use your iPhone or iPad, iOS 12’s new Screen Time feature can help you limit your usage in two ways, by time of day and by time spent in an app.

(Screen Time can help you monitor and limit your children’s iOS usage too. This article focuses on setting it up for yourself; we’ll examine Screen Time parental controls another time.)

Get Started with Screen Time

To enable Screen Time, go to Settings > Screen Time and tap Turn On Screen Time. After you see an introductory splash screen, tap This Is My iPhone to go to the main Screen Time screen.

Screen-Time-setup-basics

Two options on the lower portion of this screen help you customize Screen Time overall. Tap Use Screen Time Passcode to create another passcode that controls access to Screen Time settings and lets you extend time limits. It’s designed for parents who let their children use their devices, but you could use it as a speed bump when overriding your self-defined limits.

If you use both an iPhone and an iPad, enable Share Across Devices to aggregate your usage. This syncs settings between your devices, so if you want different setups, keep this option off.

Downtime

To limit your usage according to a schedule, perhaps so you don’t get caught up in a game before bed, tap Downtime, turn on the Downtime switch, and set start and end times. Unfortunately, you can’t create multiple schedules for different portions of the day.

App Limits

When you tap App Limits and then Add Limit, Screen Time presents you with a list of categories and examples of your apps in each one. Select one or more—say Social Networking and Games—and then tap Add. Then set the amount of time you want to allow yourself overall for apps in that category. You can create multiple category limits with different amounts of allotted time.

Screen-Time-App-Limits

If an app category is too broad, you can limit a particular app. Tap the Screen Time graph at the top of the screen, scroll down to the Most Used section, and tap an app in the list. At the bottom of that screen, tap Add Limit and specify a time limit.

There are a few exceptions to the apps limited by both Downtime and App Limits, regardless of your settings. The Phone app is always available, and Clock, Find My iPhone, Safari, and Settings appear to be exempt. For other apps you never want limited, tap Allowed Apps on the main Screen Time screen, and then tap the green plus button next to any app you want to allow. Apple adds FaceTime, Maps, and Messages to the Allowed Apps list by default, but you can remove them if desired.

Screen-Time-Always-Allowed

Living with Screen Time

Screen Time alerts you 5 minutes before a time limit expires and displays a Time Limit screen when time runs out. Although the point of Downtime and App Limits is to help you stop playing the latest addictive game or reflexively checking Facebook, you can tap Ignore Limit to keep using the app, either for 15 minutes or the rest of the day.

Screen-Time-limit-warnings

Screen Time also dims the icon for any affected app on the Home screen and puts a tiny timer icon next to the name. You can still open such apps, but you’ll go right to the Time Limit screen.

Screen-Time-dimmed-icons

Equally as helpful is the way Screen Time reports on your usage so you realize how much you’re using different apps. It provides a weekly report, but you can always go into Settings > Screen Time to see your daily usage.

Screen-Time-daily-usage

Tap that graph, and Screen Time lets you dive into the details, for example, by revealing your most-used apps, how often you pick up your device, and how many interrupting notifications you receive. Much of the information in this screen is interactive—tap various items to see more details or adjust settings.

Screen-Time-weekly-usage

Only you can decide if you’re using your iPhone or iPad more than you like, and only you can exercise the self-control to restrict your usage. But Screen Time highlights how you’re actually spending time, both as you’re doing it and after the fact. Give it a try!

 

Use Continuity Camera to Scan Documents and Take Photos Right into Mac Documents

Have you found yourself composing an email message on your Mac while staring glumly at the receipt or document you need to scan and attach to the message? Adding that scan to the message isn’t impossible, but until macOS 10.14 Mojave, it hasn’t necessarily been easy.

It’s super simple now, thanks to a new Mojave feature called Continuity Camera. It lets you take pictures or scan documents with an iPhone or iPad running iOS 12 and have those images show up immediately on the Mac, either in a document or on the Desktop.

Continuity Camera Basics

Apart from Mojave and iOS 12, Continuity Camera requires that the devices be on the same Wi-Fi network, have Bluetooth turned on, and be logged in to the same Apple ID, which must use two-factor authentication. Continuity Camera also requires explicit support in apps, which means for the moment that it works only in Apple’s apps, including the Finder, Mail, Messages, Notes, TextEdit, Pages, Keynote, and Numbers. We aren’t aware of any third-party apps that support it yet.

How you access Continuity Camera can vary by app, but the most common approach is to Control- or right-click where you want the scan or photo to go. Look either for commands for Take Photo and Scan Documents, or for an Import from iPhone or iPad submenu, under which those commands will be replicated for each device.

Continuity-Camera-on-Desktop

The Take Photo and Scan Documents commands may also appear in the File menu or in an Insert menu. Plus, Mail composition windows have a drop-down menu on the right side of the toolbar that includes those commands.

Should you import directly into an app, or onto the Desktop? It’s up to you, of course, but adding a file to the Desktop that you can then drag to its eventual destination gives you more options for reuse or modification, along with backup. That could be important since the photos and scans aren’t stored on the iPhone or iPad.

Using Continuity Camera

Follow these steps to use Continuity Camera to take a photo or scan a document to your Mac. Because it’s the most likely scenario, we’ll describe importing to the Desktop from an iPhone, but the steps are the same for importing into any supported app or from an iPad.

First, Control-click the Desktop and choose either Import from iPhone > Take Photo or Import from iPhone > Scan Documents. A dialog appears on the Mac screen, telling you to use the iPhone to take the photo or scan the document. The iPhone displays a variant of the Camera app automatically.

Continuity-Camera-dialogs

If you’re taking a photo, you can switch between the rear- and front-facing cameras, pinch out to zoom, or enable the flash with the flash button. All you need to do is tap the shutter button. If the photo is blurry or otherwise unusable, tape Retake to try again, but if you like it, tap Use Photo. The picture shows up immediately on your Mac as a JPEG file.

Continuity-Camera-Take-Photo

If you’re instead scanning a document, you also get a Filters button that lets you set the scan type: color (the default), grayscale, black-and-white, or photo. By default, the scanning interface takes a picture automatically when it detects a document. If it moves too fast for you, tap Auto (at the upper right) to switch to Manual. Then tap the shutter button to capture the image, after which you may drag the circles to identify the document corners better. Then tap Retake or Keep Scan. If it’s a multi-page document, flip the page and continue scanning to add more pages. When you’re done, tap Save to send the document to your Mac as a PDF.

Continuity-Camera-Scan-Documents

That’s it! The first time or two might seem a little awkward, but once you get the hang of Continuity Camera, it’s a wonderfully quick way to get a scan or photo onto your Mac.

Understanding Dark Mode in macOS 10.14 Mojave

The feature Apple is promoting most heavily with macOS 10.14 Mojave is Dark mode, which the company advertises as “a dramatic new look that helps you focus on your work… as toolbars and menus recede into the background.” Let’s look at what Apple has done with Dark mode, after which you’ll have a better idea of what to think about while trying it.

Enable Dark Mode

First, to turn Dark mode on, go to System Preferences > General and click the Dark thumbnail to the right of Appearance. Mojave immediately switches to Dark mode, turning light backgrounds dark and swapping the text color from dark to light.

Dark-mode-General-prefs

While you’re in System Preferences, click over to the Desktop & Screen Saver preference pane. If you scroll down in the Desktop Pictures list, you’ll discover a bunch of new wallpapers that blend well with Dark mode.

Dark-mode-Desktops

Dark Mode Support and Controls

You’ll notice that the color change takes place instantly not just in the Finder, but also in any apps that support Dark mode. Most of Apple’s apps support Dark mode and third-party developers are rapidly adding support to their apps as well. However, Dark mode requires explicit support from apps, so older apps that aren’t being updated will maintain their standard dark-on-light color schemes.

Some apps, such as Maps and Mail, give you additional options that change just how dark they get. In Maps, choose View > Use Dark Map to toggle between a dark map style and the familiar map style that mimics a paper map. Similarly, in Mail, go to Mail > Preferences > Viewing and deselect “Use dark backgrounds for messages” to return to a white background.

Dark-mode-Maps

If you generally like Dark mode but have trouble reading light text on a dark background due to the reduced contrast, you may be able to choose a different font or style in the app’s preferences that makes the text more readable. Apps like Mail give you a fair amount of that sort of control.

For even more control over contrast, open System Preferences > Accessibility > Display. There you’ll find a Display Contrast slider that lets you make text lighter and backgrounds darker. You can also select Reduce Transparency to make it so

items like the Dock and menu bar are solid colors, rather than allowing the background to bleed through. To separate dark and light further, select Increase Contrast, which increases the brightness of divider lines as well.

Dark-mode-Accessibility

The Dark Side of Dark Mode

Contrast is necessary for pulling out fine details, but too much contrast can be uncomfortable or even painful—think about how you feel when someone turns on a bright light in a previously dark room. For visual comfort, it’s usually best to match your screen with the lighting of your surroundings. That’s why people who often work at night or with the window blinds down like dark modes—a bright screen seems brighter in a dimly lit room. That’s the theory behind the traditional dark text on a light background too, since the room will be quite light during the day.

So Dark mode can run into two problems. First is that using it during the day or in a brightly lit room may create an uncomfortable contrast between the screen and its surroundings. Controlling your room lighting can eliminate this as an issue. Second and more troubling, even apps that support Dark mode may have large content areas that are bright white, creating a strong contrast between the content area and the rest of the app. Many Web sites in Safari have this effect, as do documents in apps like Pages and Numbers. There’s no way around this scenario.

Dark-mode-Numbers

Even if Dark mode isn’t perfect, it’s worth a try if you have trouble looking at bright screens. Regardless, if it goes too far for you, one of the new dark wallpapers may be easier on your eyes. While most people aren’t overly light sensitive, a non-trivial percentage of the population is, particularly those who suffer from migraines or who have endured concussions, and those with a variety of ocular conditions. And if you’re on the other end of the spectrum—if Dark mode looks dirty and is hard to read—just stick with the traditional Light mode.

Top Features of iOS 12 to Take Advantage of Right Away

Feeling left behind because you don’t have the latest iPhone or iPad? Don’t, because Apple has a present for you in the form of iOS 12. The new operating system promises to increase performance, particularly for older devices as far back as the iPhone 5s and iPad Air.

But iOS 12 offers more than just a speed boost. Apart from adding fripperies like new animoji, text effects, and camera effects in Messages and FaceTime, iOS 12 helps you use your device less. That’s important, as it becomes increasingly obvious that many people spend more time than they’d like on addictive social media apps, games, and cat videos.

Screen Time

The marquee feature for helping you control device usage is Screen Time. Found in the Settings app, Screen Time reports on how much time you spend using different apps, how often you pick up your device, and how many notifications interrupt you. You can check it anytime and get weekly reports, and use this information to help you reduce undesirable usage.

iOS-12-Screen-Time

Screen Time has two helpful options, Downtime and App Limits. With Downtime, you can specify a time period when you can only receive phone calls and use specific apps you set in Always Allowed. App Limits let you set how long you may use certain categories of apps. You can ignore the limit, extending it for 15 minutes or for the rest of the day, but that’s cheating, right?

iOS-12-App-Limits

Even better, you can set Downtime and App Limits for a child’s iPhone or iPad, ensuring that they can’t play games after bedtime or text their friends during dinner.

Notification Management

It’s easy to become overwhelmed with notifications, especially if you have chatty friends in messaging apps. iOS 12 can reduce the impact of non-stop notifications. On the Lock screen, iOS 12 now groups message threads and multiple notifications from the same app. Tapping a group expands it so you can see the details.

iOS-12-Notifications

Plus, with a feature called Instant Tuning, you can change notification settings for an app right from a notification. Swipe left on a notification and tap Manage. Instant Tuning also lets you send notifications to Notification Center silently so they don’t interrupt you but are available later.

Do Not Disturb

In the “it’s about time” department, iOS 12 beefs up Do Not Disturb so it iOS-12-DNDworks more the way people do. When you bring up Control Center and force-touch the Do Not Disturb button, it expands to let you turn on Do Not Disturb for 1 hour, for the rest of the day, or until you leave your current location. The beauty of these new options is that they disable Do Not Disturb automatically so you don’t have to remember—and potentially miss important notifications. Plus, a new Bedtime option in Settings > Do Not Disturb dims the display and silences overnight notifications until you unlock your device in the morning.

Siri Shortcuts

Another new feature, Siri Shortcuts, aims to help you use your device more effectively. As Siri learns your routines, it will start suggesting shortcuts for common actions, either on the Lock screen or when you pull down on the Home screen to search. You can see its suggestions in Settings > Siri & Search > All Shortcuts, and for those that seem useful, record a custom phrase that will invoke the shortcut. Plus, a new Shortcuts app lets you create more complex shortcuts that can run multiple steps at once.

Smaller Changes

Those may be the most significant changes in iOS 12, but they’re far from the only ones. Here’s a sampling of other refinements you’ll notice:

  • Apple has redesigned the iBooks app and renamed it Books.
  • The News, Stocks, and Voice Memos apps also received redesigns, Stocks and Voice Memos are now available on the iPad, and all three have made the jump to the Mac in Mojave, with their data synced via iCloud.
  • A new Measure app uses augmented reality to help you measure objects in the real world.
  • In Settings > Battery, iOS 12 shows graphs of battery usage and activity for the last 24 hours or the last 10 days.

iOS-12-Screen-Time

iOS 12 has even more minor improvements that we’ll be sharing in the coming months, so watch this space!

Apple Unveils New iPhone XS, XS Max, and XR, and the Apple Watch Series 4

Apple has thrown back the curtain on its latest batch of iPhones and a new model of the Apple Watch. The company also announced plans to release iOS 12, watchOS 5, and tvOS 12 on September 17th. macOS 10.14 Mojave will follow a week later on September 24th.

X Appeal: The New iPhone XS, iPhone XS Max, and iPhone XR

Last year’s iPhone X was a massive hit, so Apple has gone further down that road, dropping the Home button and Touch ID and focusing on Face ID in this year’s iPhones. There are three models: the mid-level iPhone XS (pronounced “Ten Ess”), the big iPhone XS Max, and the less-expensive iPhone XR.

2018-iPhones

You can pre-order the first two on September 14th, and they’ll ship a week later. Those who want an iPhone XR will have to wait until October 19th to pre-order. Here’s how the pricing shakes out:

  • iPhone XS:64 GB for $999, 256 GB for $1149, 512 GB for $1349
  • iPhone XS Max:64 GB for $1099, 256 GB for $1249, 512 GB for $1499
  • iPhone XR:64 GB for $749, 128 GB for $799, 256 GB for $899

What do you get for your money? All three new iPhones rely on Apple’s new A12 Bionic chip, which promises faster performance and reduced power consumption compared to last year’s A11 Bionic. Along with snappier overall responsiveness, the A12 Bionic enables new computational photography capabilities. Users of these iPhones will enjoy Smart HDR, which combines multiple images behind the scenes to produce better photos, and depth-of-field editing for adjusting the background behind a photo’s primary subject.

Apple also improved the camera hardware, enhancing the dual 12-megapixel rear-facing cameras in the iPhone XS and XS Max with larger, deeper pixels and an improved True Tone flash. The iPhone XR lacks 2x optical zoom because it has only a single rear-facing 12-megapixel camera, but thanks to the A12 Bionic’s processing power, it can still take photos in Portrait mode and do depth-of-field editing. The rear-facing cameras on all three models can capture up to 4K video at 60 frames per second—now with stereo sound. The front-facing camera on each iPhone is a 7-megapixel TrueDepth camera that can also capture 1080p video.

If you carry separate work and personal phones, or if you travel abroad frequently, you’ll appreciate the new dual-SIM capability that lets these iPhones support two phone numbers simultaneously, each with their own plan.

What differentiates these iPhones from one another? One big difference is the screens.

  • iPhone XS:8-inch OLED “Super Retina HD” display with a 2436-by-1125 resolution at 458 ppi
  • iPhone XS Max:5-inch OLED “Super Retina HD” display with a 2688-by-1242 resolution at 458 ppi
  • iPhone XR:1-inch LCD “Liquid Retina” display with a 1792-by-828 resolution at 326 ppi

Apple makes much of the iPhone XR’s LCD display, which is essentially a newer and larger version of the screen in last year’s iPhone 8. It won’t look as good as the OLED screens in the iPhone XS models, but unless you’re watching a lot of video or playing photo-realistic games, you may not notice.

Another difference between these models is size. The iPhone XS is the smallest, clocking in at a few millimeters and grams under the iPhone XR. On the other end of the spectrum, the iPhone XS Max has essentially the same dimensions as the previous iPhone Plus models.

2018-iPhones-dimensions

The other major difference between the iPhone XR and the iPhone XS models is the case material. The iPhone XS models have glass backs and are edged in stainless steel that comes in silver, space gray, and gold. In contrast, the iPhone XR features colorful aluminum casings in red, yellow, white, coral, black, and blue. Both are gorgeous, but if you’re like many people, a protective case will prevent you from appreciating the case material.

iPhone-XR-colors

Should you consider upgrading to one of these new models? If your existing iPhone is on life support, absolutely. And, if you want the latest and greatest, the iPhone XS models are the best iPhones ever, particularly for photography. But for those with functional iPhones from the past few years, these new models are less compelling, especially since iOS 12 promises to speed up older devices as far back as the iPhone 5s.

If you decide to buy one, which model you choose probably depends on how much you’re willing to spend since these are Apple’s most expensive iPhones ever. The iPhone XR combines modern technology with a lower price than the other two models, and the decision between the iPhone XS and XS Max comes down to size and cost. Finally, if the prices for the new models are too high, you can still get the iPhone 7 starting at $449 and the iPhone 8 at $599.

Apple Watch Series 4: Bigger Screens and Health Monitoring

Apple-Watch-Series-4-Tim-Cook

In a first for the Apple Watch line, Apple changed the size and shape of the Apple Watch Series 4, boosting the vertical screen dimensions to 40mm and 44mm, up from 38mm and 42mm, and making the screens a little wider to retain the same proportions. However, the new models are 1.1mm thinner and thus have less total volume. You’ll want to try on the different models before buying to see how they look and feel on your wrist. Happily, the Series 4 can use the same bands as previous models.

Apple claims the new display, which extends into the corners of the screen, is “edge-to-edge,” and while there still is a black border, it’s smaller than before. The overall viewing area is about 30% larger.

To use the extra screen space effectively and show off the power of its new S4 chip, the Series 4 comes with some new faces. The Infograph face can incorporate up to eight complications, the Breathe face moves in time with a deep breath, and Vapor, Fire, Water, and Liquid Metal faces animate behind virtual clock hands.

Apple-Watch-Series-4-faces

More practically, the Apple Watch Series 4 incorporates new and enhanced sensors. Later this year, the electrodes built into the Digital Crown and the back crystal let you record an electrocardiogram and, after 30 seconds, receive a heart rhythm classification that can identify signs of atrial fibrillation. Recordings are stored securely in the Health app, where you can share them with doctors. Even if you don’t use the ECG app manually, the Series 4 analyzes your heart rhythms in the background and alerts you if it detects irregular rhythms or if the heart rate exceeds or falls below a threshold.

Apple-Watch-Series-4-sensors

Plus, the Series 4 can now use its accelerometer and gyroscope to detect hard falls. If you fall, the Apple Watch sends you an alert, and if you don’t move for 60 seconds after the notification, it calls emergency services and notifies your emergency contacts of your location.

Other improvements include a speaker that is 50% louder, a relocated microphone to make calls clearer, haptic feedback in the Digital Crown, a back made of sapphire crystal and ceramic for better cellular reception, and Bluetooth 5 for faster data transfer over greater distances.

All this technology comes at a cost, and Apple has raised prices to match. GPS-only models of the Apple Watch Series 4 cost $399, and cellular-capable models are $499 (plus you’ll need to pay an additional $10–$15 for a cell plan). The Apple Watch Series 3 remains available at lower prices: $279 for GPS and $379 for cellular. You can pre-order on September 14th, and the Series 4 will ship on September 21st.

Our take is that the new health-monitoring features of the Apple Watch Series 4 are compelling for anyone who is concerned about falls or heart monitoring. But the increased prices may steer those who are mostly interested in fitness features and iPhone notifications to the cheaper Series 3.

Back Up Before Upgrading to Mojave or iOS 12!

Poll a room of Apple experts about the one topic they can’t stop talking about and many will launch into frustrated rants about how too few people back up. Backups are always important, since you can never predict when your Mac or iPhone will be lost or stolen, melt in a fire, or just break. But one time when backups are especially important is before you upgrade to a major new operating system. If you’re thinking “What could go wrong?” the answer is, “Lots, and wouldn’t you like to be able to revert instantly if something does?”

Mac Backups

On the Mac side, there are plenty of ways to back up, and a bootable duplicate made with SuperDuperor Carbon Copy Cloneris the best insurance right before you upgrade to macOS 10.14 Mojave. More generally, backing up with Time Machine ensures that you can not only restore your entire drive if necessary, but also easily recover a previous version of a corrupted file. Finally, since a fire or flood would likely destroy your backup drive along with your Mac, we always recommend an offsite backup made via an Internet backup service like Backblaze.

Time-Machine-prefs

What happens if you don’t back up and your Mac gets damaged such that you can’t access important data? That’s when things get expensive, and if you have a 2018 MacBook Pro, you have even fewer options.

Historically, it was relatively easy to remove a drive from a broken Mac and recover the data from it. Data recovery got harder with solid-state storage, and even more so with the introduction of the first MacBook Pro with Touch Bar, thanks to Apple’s new T2 encryption chip, which encrypts data on the drive. To simplify last-ditch data recovery, Apple put a special port on the MacBook Pro’s logic board and provided a custom recovery tool for Apple Authorized Service Providers. With the 2018 MacBook Pro, however, Apple removed that port, so only data recovery specialists like DriveSaverscan recover data from such damaged machines, and only then if they have the user’s password.

So please,back up your Mac before something goes wrong. It’s fast, easy, and inexpensive to get started, and we’re happy to help.

iOS Backups

We’ve all seen, if not experienced, a broken iPhone or iPad. They’re durable little devices, but they won’t necessarily survive a drop onto a sidewalk or into a toilet (yeah, it happens). And it’s way too easy to forget your iPhone at the gym or in a restaurant. So a backup is necessary if you don’t want to risk losing precious photos or having to set up a new device from scratch. Plus, just as with a Mac, things can go wrong during major iOS upgrades.

With iOS, though, you don’t need extra software or hardware. Apple provides two ways of backing up your iPhone or iPad, iTunes and iCloud. Neither is necessarily better or worse, and you can—and should!—use both for added safety. We’ve seen situations where an iPhone would refuse to restore its files from iTunes but would from iCloud.

To back up to iCloud, go to Settings > Your Name> iCloud > iCloud Backup, turn the switch on, and tap Back Up Now. For backups to happen automatically in the future, you must have sufficient space in your iCloud account (you get 5 GB for free and can buy more), and your device must be on a Wi-Fi network, connected to power, and have its screen locked.

iCloud-Backup

To back up to iTunes, connect your device to your Mac via a Lightning-to-USB cable, launch iTunes, and click the device icon to the right of the media menu.

iTunes-device-button

Then, in the Backups section, click Back Up Now. If you’re prompted to encrypt your backups, we encourage you to agree since otherwise your backup won’t include passwords, Health information, or HomeKit data. For automatic backups via iTunes, select This Computer. After that, every time you plug into your Mac, it will back up.

iTunes-Backups-section

If you have sufficient iCloud storage, we recommend backing up automatically to iCloud because its automatic backups work well at night when you’re charging your devices. Then, make extra backups to iTunes whenever you think you might need to restore, such as when you’re getting a new iPhone or iPad, or when you’re about to upgrade to a new version of iOS.

Being an Apple User Means You’re Not the Product

There’s an Internet saying: “If you’re not the customer, you’re the product.” The point is that, if you’re getting a service for free, the company providing it sees you not as a customer, but as a product to sell, generally to advertisers.

This is how Google, Facebook, and Twitter operate. They provide services for free, collect data about you, and make money by showing you ads. In theory, the more that advertisers know about you, the better they can target ads to you, and the more likely you’ll be to buy. Personalized advertising can seem creepy (or clueless, when it fails), but it isn’t inherently evil, and we’re not suggesting that you stop using ad-supported services.

This ad-driven approach stands in stark contrast to how Apple does business. Apple makes most of its money by selling hardware—iPhones, Macs, and iPads, primarily. Another big chunk of Apple’s revenue comes from App Store and iTunes Store sales, iCloud subscriptions, and Apple Pay fees. Knowing more about you, what Web pages you visit, what you buy, and who you’re friends with doesn’t help Apple’s business, and on its Privacypage, Apple says bluntly, “We believe privacy is a fundamental human right.”

Of course, once your data is out there, it can be lost or stolen—in June 2018, a security researcher discovered that the online data broker Exactis was exposing a database containing 340 million records of dataon hundreds of millions of American adults. Ouch!

Let’s look at a few of the ways that Apple protects your privacy.

Siri and Dictation

The longer you use Siri and Dictation, the better they work,Siri-icon
thanks to your devices transmitting data back to Apple for analysis. However, Apple creates a random identifier for your data rather than associating the information with your Apple ID, and if you reset Siri by turning it off and back on, you’ll get a new random identifier. Whenever possible, Apple keeps Siri functionality on your device, so if you search for a photo by location or get suggestions after a search, those results come from local data only.

Touch ID and Face ID

When you register your fingerprints with Touch ID or train Face ID to recognize your face, it’s reasonable to worry Touch-ID-iconabout that information being stored where attackers—or some government agency—could access it and use it for nefarious purposes. Apple was concerned about that too, so these systems don’t store images of your fingerprints or face, but instead mathematical signatures based on them. Those signatures are kept only locally, in the Secure Enclave security coprocessor that’s part of the CPU of the iPhone and iPad—and on Touch ID-equipped laptops—in such a way that the images can’t be reverse engineered from the signatures.

And, of course, a major goal of Touch ID and Face ID is to prevent someone from violating your privacy by accessing your device directly.

Health and Fitness

People with medical conditions can be concerned about health information impacting health insurance bills or a Health-iconpotential employer’s hiring decision. To assuage that worry, Apple lets you choose what information ends up in Health app, and once it’s there, encrypts it whenever your iPhone is locked. Plus, any Health data that’s backed up to iCloud is encrypted both in transit and when it’s stored on Apple’s servers.

App Store Guidelines

A linchpin in Apple’s approach to privacy is its control over the App Store. Since developers must submit apps to Apple for approval, Apple can enforce stringent guidelines that specify how apps can ask for access to your data (location, photos, contacts, etc). This isn’t a blanket protection—for instance, if you allow a social media app <cough>Facebook<cough> to access your contacts and location, the company behind that app will get lots of data on your whereabouts and can even cross-reference that with the locations of everyone in your contact list who also uses the service.

In the end, only you can decide how much information you App-Store-iconwant to share with the likes of Google, Facebook, and Twitter, and only you can determine if or when their use of your details feels like an invasion of privacy. But by using Apple products and services, you can be certain that the company that could know more about you than any other is actively trying to protect your privacy.

Apple Is Discontinuing Its Photo Printing Services—Here Are 7 Alternatives

Sad news: Apple is discontinuing its photo printing services, which enabled you to create and order physical prints, cards, calendars, and books from within Photos on the Mac. If you’re building such a project right now, be sure to place your order before September 30th, 2018. After that, Apple is directing users to download a Photos Project Extension from the Mac App Store. You’ll see this dialog whenever you click a project in Photos.

Print-projects-dialog

When you click the Open App Store button, Photos opens the App Store app and shows available Photos Project Extensions. (If you need to open this Mac App Store screen manually, search on appex:com.apple.photo-project.) Most of these extensions are free, since they’ll make their money when you order projects.

Print-projects-App-Store

These extensions aren’t exact replacements for Apple’s projects, so let’s look briefly at what they provide.

Mimeo Photos

The extension that comes closest to providing the same products and features as Apple’s print projects is Mimeo Photos, which can create cards, calendars, and books. It offers a wide array of themes.

Print-projects-Mimeo

Motif

Motiflooks quite similar to Mimeo Photos, also enabling you to create cards, calendars, and books with selected photos, and it comes from RR Donnelley, the company that was previously Apple’s partner for print projects. It doesn’t offer as many themes or options as Mimeo Photos, but it has a better interface.

Print-projects-Motif

Shutterfly

Even though the popular Shutterflyphoto service’s Web site lets you go beyond the basics to put your photos on a vast number of objects, such as pillows, candles, and trivets, the company’s Photos extension is limited to photo books. Happily, it provides quite a few different sizes and bindings, and numerous themes for each.

Print-projects-Shutterfly

Fujifilm Prints & Gifts

The Fujifilm Prints & Giftsextension lets you order prints, cards, wall art, mugs and drinkware, magnets, T-shirts, puzzles, iPhone cases, and much more. However, it has a non-standard interface (basically the company’s Web site), and every time we switched out of the extension, it crashed and forgot which photo we’d had selected.

Print-projects-Fujfilm

Mpix

Although Mpixseems to focus on prints, if you scroll down in the project list, the final option is Browse Mpix, which provides more possibilities, including photo books, calendars, collages, foil art prints, posters, keychains, magnets, playing cards, and business cards. Confusingly, with some of these items, Photos acts as nothing more than a window onto Mpix’s Web site, with no awareness of the photos you’ve selected.

Print-projects-Mpix

WhiteWall

WhiteWallfocuses entirely on prints, with high-end choices for exotic papers and options for mounting and framing. Supported sizes range from 8″ x 6″ up to 48″ x 36″. Unfortunately, the WhiteWall prices seemed high (a framed photo was between $130 and $530, depending on size), and once you select a particular paper or frame choice, there is no way to try another with the same photo without starting another project.

Print-projects-WhiteWall

Wix

Unlike all the others, the Wix extension doesn’t put photos on physical products at all. Instead, it’s designed to create on-screen photo albums for Web sites designed with the Wixservice. As such, it’s potentially extremely useful for Wix users, but not at all for everyone else.

Print-projects-Wix

It’s too bad that Apple is getting out of the print project business since the interfaces from these extensions tend not to be as good as what we’re used to from Apple. But if you like making yourself a calendar every year, you’ll probably do fine with Mimeo Photos or Motif, and the rest of the extensions do extend Photos’ printing capabilities in a big way.

Let Your Fingers Do the Walking: 13 Essential Trackpad Tricks for Mac Users

A trackpad is not a mouse. In some ways, that’s obvious—you swipe your fingers on it, rather than dragging it around. Less obvious, however, are the many gestures that make using a trackpad on your Mac faster and more fun. These gestures aren’t limited to laptop users, thanks to Apple’s Magic Trackpad 2, which brings gesturing goodness to any desktop Mac. Here’s how to put your fingers to work.

Four Fingers on the Trackpad

The four-fingers-down gestures are dramatic and an easy way to appreciate the power of trackpad gestures, so we’ll start with them.

Say you have a lot of windows open, and you want to move them all aside quickly so you can open a file on the Desktop. Place your thumb and three fingers together on your trackpad and then spread them outward. Your windows scurry to the edges of the screen. To bring the windows back, reverse the gesture, pinching your fingers in toward your palm.

Trackpad-Tricks-Desktop

If you haven’t moved windows aside, pinching your thumb and three fingers together instead opens Launchpad, which shows icons for installed apps. Click an icon to open that app, or use the spreading four-fingered gesture to exit Launchpad.

Three Fingers on the Trackpad

Move three fingers horizontally on your trackpad and either nothing will happen, or you’ll switch to a different “desktop space.” This state of affairs is most easily seen by making an app full-screen. For instance, open Safari and click the green full-screen button at the upper left of the window. Safari takes over the entire screen, including the menu bar (to put it back, hover the pointer at the very top of the screen to see and click the green button again).

Now swipe left and right horizontally to switch in and out of the Safari space. As you make more apps full-screen, they’ll each create their own space. (If you’ve enabled Apple’s Dashboard, you may see it at the far left.)

What if you swipe vertically with three fingers? Swipe up to enter the All Windows view of Mission Control, which shows all open windows as thumbnails, plus desktop spaces in the top bar. Click any thumbnail to switch to it, or jump to any space by clicking it. You can also click the plus button at the upper right or drag any window into the top bar to create a new space. To move a space’s apps back to the current space, hover over a space on the top bar and click the close close-space-button-inline button that appears. To exit All Windows view, swipe down with three fingers.

Trackpad-Tricks-All-Windows

If you haven’t invoked All Windows view, swiping down with three fingers instead invokes App Exposé view, which displays thumbnails of all open windows in the current app. Click any one to switch to it. Swipe right or left with three fingers while in App Exposé to switch between apps.

Finally, on older MacBooks that don’t have Force Touch-capable trackpads, tap with three fingers on words to look them up, on files to preview them with Quick Look, and more. With newer MacBooks, if you have “Force Click and haptic feedback” enabled in System Preferences > Trackpad > Point & Click, you can instead “force click” with one finger for these features. That involves clicking on something and then pressing firmly without letting up.

Two Fingers on the Trackpad

The two-fingered gestures are easy to get your head around:

  • In Safari, swipe left on a page to go back in that tab’s page history or right to go forward.
  • Also in Safari, tap two fingers on the trackpad to zoom in on the content. Another two-fingered tap zooms back out.
  • In Photos, and some graphics apps, zoom in and out by pinching with two fingers, and rotate selected objects by putting two fingers on the trackpad and turning them. A two-finger pinch also zooms the page in Safari.
  • To open Notification Center quickly, swipe left from off the right-hand edge of your trackpad. Swipe back to the right to close Notification Center.

Changing Your Preferences

If you need a refresher on all these gestures, open System Preferences > Trackpad. Look in the Point & Click, Scroll & Zoom, and More Gestures panes to see a video for each gesture. You can also adjust which ones are active and how many fingers they require.

Trackpad-Tricks-new-preferences

With so many gestures on offer, it’s worth your time to explore everything you can do with your trackpad.

Here’s Why You Should Always Keep the Find My iPhone Feature Enabled

On the face of it, Apple’s Find My iPhone feature does what it says. If you lose your iPhone, you can identify its last known location by looking in the Find iPhone app or on the iCloud Web site, and you can make it play a sound. It’s great for tracking down a missing iPhone, whether you misplaced it in the house or left it behind at a restaurant.

But Find My iPhone does much more! For starters, it works with nearly any Apple device. You can use it to locate a missing Mac, iPad, iPod touch, Apple Watch, and even AirPods. Find My iPhone also helps protect your data if a device is stolen. It even works with Family Sharing to locate devices owned by anyone in your family—a boon to any parent with a forgetful teenager.

You must turn on Find My iPhone beforeyour device goes missing!

  • In iOS, tap Settings > Your Name> iCloud > Find My iPhone and enable Find My iPhone. (On the iPad, it’s called Find My iPad.) Also on that screen, turn on Send Last Location. Finally, go back to the main level of Settings, tap Privacy > Location Services, and make sure Location Services is turned on.
  • On the Mac, open System Preferences > iCloud and select the Find My Mac checkbox—if you see a Details button beside Find My Mac, click it and follow its instructions for setting necessary preferences.

Be sure to practice viewing where your devices are located and playing tones on them so you’ll know what to do if a device goes missing.

Find-My-iPhone-AirPods

Find My iPhone has a few tricks up its sleeve for when you want a device to show a message or if you think it was stolen:

  • Lost Mode:When invoking this mode for an iOS device or Apple Watch, you’ll be asked to enter a phone number where you can be reached and a message. After that, Lost Mode will kick in as soon as the device is awake and has an Internet connection. Anyone who tries to use the device will see your message along with a place to enter the device’s passcode. If you get it back, you can enter the passcode to dismiss the message and use it normally.

Find-My-iPhone-Lost-Mode

  • Lock:Available only for the Mac, the Lock feature enables you to protect an entire Mac with a 4-digit custom passcode. You can also enter a message that will appear on the Lock screen. This is a good choice if you think you’ll get your Mac back but would prefer that nobody mess with it in the meantime. Note that if you lock a Mac, you can’t erase it, as discussed next, so lock it only if you think it can be recovered.

Find-My-iPhone-Mac

  • Erase:Even if your device has an excellent passcode or password, you might worry that a thief will access your data. Fortunately, you can erase your device. Erasing a device makes it impossible for you to see its location in Find My iPhone, so it’s a last-ditch effort.
  • Activation Lock:If the stolen device is an iOS device or an Apple Watch, when you turn on Find My iPhone, you also enable Activation Lock. This feature prevents someone who has your passcode but doesn’t know your Apple ID and password from turning off Find My iPhone, erasing the device, or setting it up for a new user. In other words, Activation Lock makes it so there’s little reason to steal an iOS device or Apple Watch, since the stolen device can’t ever be used by anyone else. If you get the device back, you can restore your backup—you do have a backup, right?

Find My iPhone works only while the device has power, so if you think you’ve mislaid a device, try locating it right away, before the battery runs out. But even if you are unable to retrieve a lost device, you can prevent others from accessing your data or taking over the device.

MacTLC: Tip of the week

Tired of Skewed Lines in Your Photos? Use the Camera App’s Hidden Level.

If you’ve ever photographed a sheet of paper or some other rectangular object, the image may have come out skewed because you inadvertently tilted the camera. The iOS 11 Camera app has a level feature to help you avoid this problem, but it’s so subtle that you may not have noticed it. To use it, first go to Settings > Camera and turn on the Grid switch so thin white lines divide the viewfinder image into a grid of nine rectangles. Then, to access the level, hold the iPhone or iPad flat, so the camera points straight down toward the floor (or straight up toward the sky, if you’re photographing a ceiling). Notice that two crosshairs appear in the middle of the viewfinder, a yellow one that marks the position where the camera will be level and a white one that shows the camera’s current angle. Tilt the camera until the crosshairs merge into a single yellow image, and tap the Shutter button.

Camera-level-before-after

 

Have Your Online Passwords Been Stolen? Here’s How to Find Out.

 

Data breaches have become commonplace, with online thieves constantly breaking into corporate and government servers and making off with millions—or even hundreds of millions!—of email addresses, often along with other personal information like names, physical address, and passwords.

Pwned-Breach-list

It would be nice to think that all companies properly encrypt their password databases, but the sad reality is that many have poor data security practices. As a result, passwords gathered in a breach are often easily cracked, enabling the bad guys to log in to your accounts. That may not seem like a big deal—who cares if someone reads the local newspaper under your name? But since many people reuse passwords across multiple sites, once one password associated with an email address is known, attackers use automated software to test that combination against many other sites.

This is why we keep beating the drum for password managers like 1Passwordand LastPass. They make it easy to create and enter a different random password for every Web site, which protects you in two ways.

  • Because password managers can create passwords of any length, you don’t have to rely on short passwords that you can remember and type easily. The longer the password, the harder it is to crack. A password of 16–20 characters is generally considered safe; never use anything shorter than 13 characters.
  • Even if one of your passwords was compromised, having a different password for every site ensures that the attackers can’t break into any of your other accounts.

But password security hasn’t always been a big deal on the Internet, and many people reused passwords regularly in the past.Wouldn’t it be nice to know if any of your information was included in a data breach, so you’d know which passwords to change?

A free service called Have I Been Pwneddoes just this (“pwned” is hacker-speak for “owned” or “dominated by”—it rhymes with “owned”). Run by Troy Hunt, Have I Been Pwned gathers the email addresses associated with data breaches and lets you search to see if your address was stolen in any of the archived data breaches. Even better, you can subscribe to have the service notify you if your address shows up in any future breaches.

Pwned-list

Needless to say, you’ll want to change your password on any site that has suffered a data breach, and if you reused that password on any other sites, give them new, unique passwords as well. That may seem like a daunting task, and we won’t pretend that it isn’t a fair amount of work, but both 1Password and LastPass offer features to help.

In 1Password, look in the sidebar for Watchtower, which provides several lists, including accounts where the password may have been compromised in a known breach, passwords that are known to have been compromised, passwords that you reused across sites, and weak passwords.

Pwned-1Password-Watchtower

LastPass provide essentially the same information through its Security Challenge and rates your overall security in comparison with other LastPass users. It suggests a series of steps for improving your passwords; the only problem is that you need to restart the Security Challenge if you don’t have time to fix all the passwords at once.

Pwned-LastPass-Security-Challenge

Regardless of which password manager you use, take some time to check for and update compromised, vulnerable, and weak passwords. Start with more important sites, and, as time permits, move on to accounts that don’t contain confidential information.

How to Make the Most of Apple’s New AirPlay 2

For many years now, Apple’s AirPlay feature has made it possible to stream audio from an iOS device or Mac to an AirPlay-enabled speaker, AirPort Express base station, or most recently, a HomePod. Because AirPlay transfers sound over a Wi-Fi network, it eliminates the need for stereo wires and lets you put your speakers where you want them.

In June 2017, Apple threw back the curtains onAirPlay 2, saying it would play the same song on multiple speakers (with AirPlay 1, this is possible only in iTunes) or play different songs on different speakers. Subsequently, Apple released the HomePod, promising to add multi-room audio and stereo sound with linked HomePods in the future.

Apple recently released three updates—iOS 11.4, tvOS 11.4, and HomePod 11.4—with an eye toward delivering AirPlay 2 and these promised features. Once you’ve installed these updates, here’s how to start enjoying AirPlay 2’s improvements.

AirPlay 2 in iOS

To take advantage of the multi-room audio capabilities in iOS, start playing some audio. Then open Control Center, press the audio card to expand it, and tap the AirPlay  button in the upper right. You see a list of available output devices; those that support AirPlay 2 have a circle to the right of the name. Tap one or more of those circles to send the audio to that speaker. If an app has its own AirPlay button, you can also tap that to access the same controls.

AirPlay-2-in-iOS

The iPhone can’t play audio simultaneously with an AirPlay 2 speaker, which is why there’s no circle next to iPhonein the image above. Although AirPlay 1 devices—such as the AirPort Express base station (Speaker Expressabove)—still work singly, they can’t be included in a multi-room set.

AirPlay 2 in tvOS

Once your Apple TV is running tvOS 11.4, it can become an AirPlay 2 speaker, sending audio through your TV, soundbar, or home theater system. It can also broadcast its own audio to other AirPlay 2 speakers.

To enable an Apple TV for AirPlay 2, go to Settings > AirPlay > Room, and bring your iPhone or iPad close to the Apple TV. Accept the prompt that appears on the iPhone or iPad, and the Apple TV joins other AirPlay 2 devices associated with your Apple ID.

AirPlay-2-tvOS-setup

Once it’s set up, you can send audio from the Apple TV to different speakers. In a video app, swipe down from the top of the Siri Remote, select Audio, and then select one or more speakers (not all video apps offer this feature).

AirPlay-2-tvOS-video

For music, the steps are a little different. Start playing some music and then, from the Music app’s Now Playing screen, swipe up and to the left to highlight the AirPlay ios10-airplay-icon  button (if no icons are showing at the top of the screen, press the Menu button to display them). Or—this is much easier!—just press and hold the Play/Pause  play-pause-icon button on the Siri Remote. Then, as in iOS, select the desired AirPlay 2 speakers with circles to the right of their names by swiping down and clicking the touchpad.

AirPlay-2-tvOS-speakers

You can also send all Apple TV audio to AirPlay 2 speakers by going to Settings > Video and Audio > Audio Output and selecting the desired speakers.

Other AirPlay 2 Improvements

AirPlay 2 includes a few welcome performance improvements. A larger streaming buffer makes for fewer audio drops, and tighter device syncing provides a faster response when you play or pause the music. Another plus for iOS users is that taking a phone call or playing a game won’t interrupt playback.

Siri works better with streaming audio as well. You can specify which speaker Siri should play through, as in “play David Bowie’s Hunky Dory on Dining Room,” and play the same music through all your speakers with a command like “play the Brandenburg Concertos everywhere.” You can even move audio from one speaker to another—try asking your HomePod to “move the music to the Apple TV.”

AirPlay 2 speakers are now HomeKit accessories, so you can start and stop them in the Home app. That’s about it for now, but we hope a future update will let us integrate audio into HomeKit scenes and automations, so your HomePod could automatically start playing soft jazz when you walk in the door from work.

Finally, although it’s unclear whether this feature is part of AirPlay 2, a pair of HomePods can now act as stereo speakers. Once each HomePod is running 11.4, a new option to pair them appears in the HomePod settings in the Home app. Select the HomePods, assign them to the left and right sides, and you can enjoy true stereo music.

HomePod-pairing

It may sound as though all AirPlay 2-compatible speakers come from Apple, but in fact, a wide range of speaker manufacturers—including names like Bang & Olufsen, Bose, Denon, Marantz, Polk, and Sonos—have committed to supporting AirPlay 2, either with updates to existing products or in new speakers. Look for such products later in 2018, and, in the meantime, we hope you enjoy using AirPlay 2 with HomePods and Apple TVs.

New MacBook Pros Provide More Speed and RAM, plus a Quieter Keyboard and Hey Siri

As students prepare to head off to college, Apple has updated the Touch Bar-equipped MacBook Pro line to provide even more powerful options for students and professionals alike. The changes are primarily under the hood, focusing on faster performance, more RAM, and larger SSD-based storage, but there are a few modest physical changes too, including a quieter keyboard and a True Tone display.

MacBook-Pro-2018-13-15

Despite these improvements, pricing remains the same as for last year’s models.

The 13-inch MacBook Pro that has function keys instead of a Touch Bar remains the same, as do the 12-inch MacBook and 13-inch MacBook Air.

Performance Boosts

The new MacBook Pros move to Intel’s 8th-generation Core i7 and Core i9 processors. Previously, the 13-inch MacBook Pro used dual-core CPUs, but they now get quad-core chips. And the 15-inch models jump from quad-core chips to processors sporting 6 cores. More cores are better because more tasks can be split up between them, preventing one processor-intensive task from bogging down others.

MacBook-Pro-2018-performance

Processing power is just one aspect of overall performance. If your Mac doesn’t have enough RAM for the apps you’re using, it has to fall back on much slower virtual memory. For those who use memory-intensive apps, the new 15-inch MacBook can now take up to 32 GB of RAM, up from a maximum of 16 GB. RAM in the 15-inch models is also DDR4, which is faster and uses less power than the DDR3 RAM used before.

Finally, if you don’t have enough fast SSD storage in a MacBook Pro, you may be forced to store large items like your Photos library and Parallels Desktop virtual machines on a slow external hard disk. The new MacBook Pros can have a lot more built-in SSD storage, but it’s pricey. The 13-inch models max out at 2 TB, which will add $1400 to your bill, and the 15-inch models can go to 4 TB, assuming you have $3400 to spare. The 512 GB ($200) and 1 TB ($600) upgrades are more reasonably priced.

Physical Changes

Apple continues to tweak the controversial butterfly-switch keyboard. Some people haven’t liked the shallow key travel and how much noise it makes, and its keys have a tendency to stick. The new MacBook Pros feature a keyboard that’s quieter and hopefully more reliable.

You’ll also notice the new Retina displays with True Tone. First introduced with the iPad Pro and added to the iPhone in 2017, True Tone adjusts the white balance of the screen based on ambient light to make the screen more comfortable to view. It should be particularly appreciated by students working late into the night.

MacBook-Pro-2018-True-Tone

Other Improvements

You know how you can issue commands to Apple’s virtual assistant on your iPhone or iPad by saying “Hey Siri”? That’s possible in the new MacBook Pros also, thanks to the inclusion of Apple’s new T2 chip. The T2 also manages the Touch Bar, facilitates a secure boot feature, and encrypts files on the fly to increase security.

These MacBook Pros are the first to support Bluetooth 5.0, which is backward compatible with Bluetooth 4.2. As Bluetooth 5.0 peripherals become more widespread, they’ll be able to communicate with the MacBook Pro at higher data rates and longer ranges—think of Bluetooth working across your entire house, rather than being limited to a single room.

Price and Availability

The entry-level 13-inch MacBook Pro starts at $1799, and the 15-inch model at $2399. With both models, you can choose between silver and space gray, and they’re available now.

Our take is that, like most of Apple’s speed-bump upgrades, these new MacBook Pros are simply better than the previous models—who turns down better performance for the same price? The True Tone display is also welcome, as is the quieter keyboard. And it’s nice that we can finally talk to Siri without having to hold down a key or click a button.

What OS Version Are You Running? Here’s How to Find Out.

In Troubleshooting 101, one of the first questions is always, “What version of the operating system are you running?” There’s a big difference between Mac OS X 10.6 Snow Leopard and macOS 10.13 High Sierra, and the solution to any particular problem will likely revolve around knowing what operating system is in play.

The same is true of Apple’s other operating systems: iOS, watchOS, and tvOS. And, although they aren’t quite in the same category, Apple’s AirPods and HomePod both have system software that can be updated as well.

For the next time you’re experiencing a problem, here’s how to find the version of each of Apple’s operating systems.

macOS

On the Mac, click the Apple menu in the upper-left corner of the screen and choose About This Mac. A window opens, displaying the name (macOS High Sierra shown here) and version (10.13.4) of the running version of macOS.

Which-OS-Mac

Every now and then, it can be important to learn the build number too—it’s one step more specific than the version number. A new Mac may have a different build number of the same version of macOS, for instance, or Apple may push out a silent security update that changes the build number. To find the build number, simply click the version number—the six-character build number (17E202) appears in parentheses, as above.

 

iOS

On an iPhone, iPad, or iPod touch, you find the version number in Settings > General > About. Scan down the screen until you see the Version line, which tells you both the version of iOS and the build number.

Which-OS-iPhone

watchOS

There are two ways to find the version of watchOS running on an Apple Watch:

  • On the watch, open the Settings app, scroll down to and tap General, tap About, and then scroll down until you see Version.

Which-OS-Apple-Watch

  • On your iPhone, open the Watch app and make sure My Watch is selected in the bottom button bar. Then go to General > About to see a screen that displays much the same information as the Settings app on the watch, including the version number.

 

Which-OS-Watch-app

tvOS

By now, you can probably guess that on an Apple TV you go to Settings > General > About to find the tvOS version. Apple is nicely consistent in this regard. That said, only the fourth-generation Apple TV and Apple TV 4K run tvOS. The obsolete second- and third-generation Apple TVs are instead based on a stripped-down version of iOS, and the first-generation Apple TV is an entirely different beast yet, with its large white case and internal hard drive.

Which-OS-Apple-TV

AirPods

You’re unlikely to need to check the version of your AirPods, but if it ever comes up, make sure the AirPods are either connected to their host iOS device or in their case with the top open. Then, on the host iOS device, go to Settings > General > About > AirPods and look for the Firmware Version line.

Which-OS-AirPods

 

HomePod

Although the HomePod shipped only recently, Apple has promised software updates that will allow two HomePods in a room to provide true stereo sound and support multi-room audio if you’ve sprinkled HomePods around your house. To check the version of the HomePod software, open Apple’s Home app, make sure Home is selected in the bottom toolbar, and then press and hold on the HomePod’s tile until it opens. Then tap the Details button in the lower right and scroll down until you see the Version line.

Which-OS-HomePod

 

 

Moment Helps You Gauge Your iPhone Use and Offers Parental Oversight Option.

Smartphone addiction is real. Do you check your iPhone before you get out of bed? During family dinners? Right before you go to sleep? Constantly during the day even when you’re on vacation? If you—or your family members—feel that you’re disappearing into your phone too often or at inappropriate times, it may be time to do something about it.

To start, you might want to quantify the problem, and for that, you can turn to a free iPhone app called Moment. Written by developer Kevin Holesh, Moment is designed to track three key pieces of data:

 

  • How often you pick up your iPhone every day
  • How much time you spend on your iPhone
  • Which apps you use the most

 

It then uses that information to paint a picture (well, not literally) of your iPhone use. Most people underestimate how much time they spend on their iPhones by about 100% (the average Moment user uses their iPhone for nearly 4 hours per day!). Knowing how much time you spend is the first step toward using your phone intentionally, rather than as a conduit to a constant stream of social media updates (look at the stats shown below), email messages, and quick-hit entertainment.

Moment-social-stats

To get started, use the App Store app to install Moment, and then launch the app. It starts tracking your usage immediately, although once per week you’ll need to take screenshots of Settings > Battery so Moment can figure out how long you use each app. Then ignore Moment for a few days so it can gather some data.

On the main Screen Time screen, Moment shows how much time you’ve spent on your phone today, along with a scrolling bar graph of how much time you spent every day since you installed Moment. Don’t get too hung up on these raw numbers, though, since Moment tracks every second the screen is on. You probably aren’t concerned about time spent reading an ebook or working out with an app that talks you through a routine.

To view both a breakdown by app and a timestamp for each time you picked up your iPhone, tap any day’s entry, and to see how much you use a particular app on average, tap it in the day view. You can answer a Yes/No question about whether you’re happy with how much you use the app, which informs the Time Well Spent aggregate data about which apps people are and are not concerned about.

Moment-Screen-Time

All that is helpful, but for a more useful overview, tap Insights and then Week. You’ll see graphs of your usage patterns for screen time, waking life, pickups, most used app, and sleep (this depends on your first and last pickups of the day, so take its data with a grain of salt). Tap any graph to see more detail, but wait until you’ve used Moment for a while.

Moment-Insights-graphs

Everything we’ve described so far is free, but Moment offers additional features for a one-time $3.99 in-app purchase. They let you exclude certain apps from the app-use detection, if you don’t want to be dinged for using apps that are necessary or otherwise positive. You can receive quick reminders about your usage, and set daily time limits. There is even a 14-day Phone Bootcamp course that helps you rethink your relationship with your phone.

More interesting for parents is Moment Family, a subscription service ($26.99 for 6 months or $44.99 for 12 months) that allows you to monitor your entire family’s screen time with Moment, set phone-free dinner times, and enforce daily limits.

So if you’re perturbed by the amount of time you spend using your iPhone every day, give Moment a try. On its own, it won’t solve your problem but by showing you exactly how often you turn to your phone—and for what apps—it can help you regain control over your usage patterns. And if others in your family have trouble putting their iPhones down at dinner or to do homework, Moment Family could be the answer.

What Is The Best Hard Drive to Use for Your Backups?

Backing up your Mac is like flossing your teeth: everyone knows they should do it every night, but too many people never get around to it. Unlike flossing, once you set up backups, they don’t require daily attention. And turning on Apple’s Time Machine backup feature is easy—simply open System Preferences > Time Machine, click Select Backup Disk, and pick a hard drive to hold your backups.

backup-drive-Time-Machine

Ah, but there’s the rub. If you don’t have an appropriate hard drive, you need to get one, and there are tons of options. Here’s our rundown of what to look for, with recommendations.

How Much Space Do You Need?

The first question when looking for a backup drive is how much data it needs to hold. You could put a lot of effort into figuring this out, but for most people, the answer simple. Buy the largest drive you can reasonably afford, as long as it will hold at least two to three times as much data as you have or anticipate creating in the near future.

Say you use a MacBook Pro with a 512 GB SSD. You could get by with a 1 TB backup drive, which would be twice as large as your internal drive. But if a 1 TB drive costs $69.95 and a 2 TB drive costs $99.95, it’s worth the extra $30 to double the available space.

How Will You Connect It to Your Mac?

With external hard drives, you need to match the ports on your Mac with the ports on the drive. That might sound tricky, what with USB 3, FireWire, USB-C, and Thunderbolt. Luckily, for most people, the right choice is simple: a drive that supports USB 3. They’re inexpensive and plenty fast for backups.

Nearly every Mac sold since 2012 supports USB 3, either via the familiar USB-A port or the newer USB-C/Thunderbolt 3 port. If your Mac has only USB-C ports—as would be the case if you have either a MacBook or a recent MacBook Pro—you may also need an adapter cable that’s USB-A on one end and USB-C on the other.

What Type of Drive Should You Buy?

Inside the case, an external hard drive contains either a 2.5-inch or 3.5-inch drive mechanism.

 

  • 5-inch drives are smaller, more portable, and usually bus-powered,meaning they get power from your computer instead of from a wall outlet, which makes them easier to hook up and use. They’re also designed to be more rugged. On the downside, they cost more per gigabyte, max out at 5 TB in size, and are often slower.
  • 5-inch drives usually need to be plugged into power, and they’re less appropriate to carry around. However, they cost less per gigabyte and can be bought easily in sizes up to 8 TB. Plus, they tend to support more connection types, making them more flexible.

 

If you work mostly on a notebook Mac and lead a mobile lifestyle, carrying a bus-powered 2.5-inch drive ensures you can back up while traveling. Such a drive might also be best for a MacBook-equipped college student. However, if your Mac mostly sits on a desk or you bring your laptop back to the same place every night, you’ll likely be better served by a 3.5-inch drive—they’re faster, cheaper, and store more data.

Putting It All Together

Since the hard drive mechanisms are made by a relatively small number companies, the differences between external drives mostly come down to the price, industrial design, and extra ports. We’ve generally had good luck with drives from G-Tech Drives and Glyph USB-C Drives. Feel free to ask us for specific recommendations for your setup.

Apple Pay Is Faster, Easier, More Secure, and More Private Than Using Credit Cards

You’ve probably heard of Apple Pay, but have you set it up so you can use it to pay for purchases at checkout? If not, give it a try, since it’s one of those living-in-the future Apple technologies that feels like science fiction every time you use it. Simply put your iPhone, iPad, or Apple Watch within an inch or so of a compatible payment terminal (look for an Apple Pay  or contactless payment  logo), put your finger on the Home button to use Touch ID (or double-press the iPhone X’s side button and authenticate via Face ID, or double-press the

Apple Watch’s side button), and you’re done. The entire transaction takes less time than opening your wallet, although you may still need to sign a receipt.

What happens behind the scenes when you use Apple-Pay-hand-with-iPhoneApple Pay? The good news is that Apple Pay is significantly more secure than a magnetic-strip credit card and has advantages over chip-embedded cards too. First, theft prevention is baked in. A typical thief can’t use Apple Pay from your device because they can’t get past Touch ID or Face ID, or provide your Apple Watch passcode.

Also, the store where you shop gets no data about you—they don’t know who you are, where you live, what your card number is, or anything else unless you showed a rewards card or provided your phone number. Most importantly, you don’t have to worry about your credit card number being jotted down, scanned, or skimmed.

How does this seemingly magical process work? When you set up Apple Pay, the Wallet app sends your encrypted credit card details to Apple, after which they’re passed along to your card’s payment network. What comes back is an encrypted Device Account Number—a long number that’s stored in the Secure Enclave chip on your device. That chip is protected by a digital moat, keeping it isolated from nearly all activity on your device. The Device Account Number is unique to your device and card, so nobody else can use it.

When you pay with Apple Pay, the Secure Enclave chip transmits the Device Account Number, along with a few other details, including a one-time transaction code. Everything is encrypted, so even if an attacker were listening to the traffic, no transaction details would be revealed. The information remains encrypted until it reaches the appropriate party, at which point, if all goes well, your transaction is approved and processed.

Millions of payment terminals in the United States accept Apple Pay, including those found in most major national chains, so you shouldn’t have to look far to find one. You can also use Apple Pay in some iOS apps and some Web-based shopping carts when checking out in Safari.

To set up Apple Pay, on your iPhone or iPad, tap Settings > Wallet & Apple Pay > Add Credit or Debit Card and follow the easy instructions—it’s fine to let the device scan your card so that you don’t have to type your credit card number; the image is discarded immediately after setup.

After adding a card, find it in the Wallet app and tap the card’s info button at the lower right to explore the Info and Transactions screens. Notice that four digits from the card’s Digital Account Number appear on the Info screen—if you want to return an Apple Pay purchase, you’ll give these digits to the merchant instead of sharing your credit card number.

Apple-Pay-transactions

Finally, starting in iOS 11.2, Apple introduced Apple Pay Cash, which lets you make person-to-person payments within the Messages app. It’s great for splitting restaurant checks!

 

The bottom line is that Apple Pay is easy to use, preserves your privacy, and enhances your financial security. And you get to feel like you’re living in the future!

Apple Introduces New iPad with Apple Pencil Support, Updates iWork

At a special education event on March 27th, Apple introduced a new 9.7-inch iPad that offers faster performance, support for the Apple Pencil, and a few new camera-related features. The company also released new versions of the iWork apps—Pages, Numbers, and Keynote—that let users draw, sketch, and write with the Apple Pencil.

Sixth-generation iPad
For the most part, the new sixth-generation iPadis the same as the fifth-generation model it replaces. Its physical dimensions are unchanged, so existing cases and accessories should continue to work. It comes in the same three colors: silver, gold, and space gray. Even the pricing and options remain the same, with a 32 GB model starting at $329—the jump to 128 GB adds $100, and cellular capabilities add $130.

 

What sets the sixth-generation iPad apart from its predecessor is its support for the Apple Pencilstylus, which was previously restricted to the iPad Pro line, which started at $649. Thanks to a high-resolution touch sensor in the iPad’s Retina screen and palm-rejection technology, you can now use the $99 Apple Pencil in compatible apps. As with the iPad Pro, the Apple Pencil is sensitive to pressure and tilt so you can vary line weight and shading, much as with a traditional pencil.

6th-generation-iPad

Also new in the sixth-generation iPad is Apple’s A10 Fusion chip, with its embedded M10 coprocessor. The company claims that the new processors provide up to 40-percent faster CPU and 50-percent faster graphics performance.

The extra performance may also be related to the iPad’s new camera capabilities. Unlike the previous iPad, the sixth-generation iPad can take Live Photos and supports body detection in images along with the previously supported face detection. Also new is support for the Retina Flash feature that turns the screen into a giant flash when taking selfies.

iWork with Apple Pencil Support

If you haven’t been using Pages, Numbers, and Keynote on the iPad, the latest updates may encourage you to try Apple’s iWorkapps—remember, they’re available for free in the App Store. Notably, the three apps allow you to draw, sketch, and write directly within documents. Even more interesting, though, is Apple’s Smart Annotations feature, currently in beta. With it, your comments and proofing marks anchor dynamically to text, and stay with the text they were attached to even as the document changes.

iWork-Apple-Pencil

Smart Annotations are particularly welcome for those who take advantage of the real-time collaboration features built into the iWork apps. This was an education event, and it’s clear that Apple is building tools that will allow teachers to mark up and comment on student documents. But the same capabilities are equally as useful in the business world. For business users, Apple also announced that the real-time collaboration features in the iWork apps now work on documents stored in the Box file sharing service. Previously they were available only for documents stored in iCloud, which has little adoption in the enterprise.

Finally, the iPad version of Pages gains features that help users create ebooks in EPUB format. And Apple added a new Presenter mode to Pages, which lets you turn your iPhone or iPad into a teleprompter for distraction-free reading.

In the end, if you’re interested in using the Apple Pencil, the combination of the sixth-generation iPad and the updated iWork apps will let you do more for over $300 less than before.

Here’s How to Lock Down Your Facebook Privacy Settings—to the Extent Possible

Facebook has dominated the news headlines of late, but not for good reasons. There were the 50 million Facebook profiles gathered for Cambridge Analyticaand used in the 2016 presidential election. Facebook has long been scraping call and text message datafrom Android phones. And within the Facebook iOS app, the company pushes the Onavo Protect VPN, an app made by a subsidiary that literally collects all your mobile data traffic for Facebook.

We offer suggestions about how to keep your data private, both from other Facebook users and from Facebook itself.

We offer suggestions about how to keep your data private, both from other Facebook users and from Facebook itself

Because of this, many have encouraged Facebook users to delete their accounts. That even includes the billionaire co-founder of the WhatsApp messaging service, which Facebook bought in 2014. If you’re done with Facebook, you’re welcome to deactivate or even delete your account. Facebook provides instructionsfor both actions. Deactivating your account basically just makes you invisible on Facebook, whereas deleting your account may eventually (up to 3 months) result in most of the data being removed.

The problem is that Facebook is useful. It may be the only connection you have with certain friends or family members, and many informal groups use Facebook for meetup logistics. For many of us, losing access to Facebook would hurt our real-world relationships and activities. Plus, lots of companies have Facebook pages, and taking those down might result in a loss of business from customers who would find out about the firm only through Facebook. What to do?

If you’re a business, the most sensible tack is to keep your Facebook page but avoid relying on it. Remember, Facebook is not your friend. Earlier in 2018, Facebook announced that it would be prioritizing posts from friends and family over public content, which is a nice way of saying that Facebook is deprecating business-related posts. So make sure you have a Web site that you control, and make sure that customers can easily find it and contact you through it. It’s also a good idea to offer customers multiple ways to contact you, including via email.

On a personal level, there are two ways to think about privacy on Facebook: limiting the information you share with other people on Facebook, and limiting the information that you’re willing to provide to Facebook at all. If Facebook doesn’t have certain data about you, they can’t sell it to the highest bidder, let it be harvested by hackers, or use it in ways you might find creepy.

To control who on Facebook can see what you share, click the ? button on the Facebook Web site on your Mac, or tap the hamburger button in the bottom right corner of the Facebook iOS app and tap Privacy Shortcuts. Then click or tap Privacy Checkup and run through the steps to make sure you’re sharing the right info with the right people. Be sure to lock down or remove any apps that you don’t need, since they can leak all sorts of data.

Facebook-iOS-Privacy-Checkup

Also, go to Facebook’s Privacy Settings & Toolspage. Click the Edit button next to each item, and make it as specific as you can. You also might want to review the posts you’re tagged in and remove those that you don’t want on your timeline.

Facebook-Privacy-Settings

But what if you don’t want to give information to Facebook for it to use? Go to Facebook’s page for Uploading and Managing Your Contacts, and delete them all. You’re just giving away your contacts’ personal information without their permission otherwise.

Facebook-delete-contacts

To ensure that contact uploading doesn’t happen again, in the Facebook iOS app, tap the hamburger button, scroll to the bottom, and then tap Settings & Privacy > Account Settings > General > Upload Contacts and make sure the switch is off. (Some versions of the Facebook app just have Settings, not Settings & Privacy, and show a popover for Account Settings.)

Also, in the iPhone Facebook app, tap the hamburger button again and then Settings & Privacy > Account Settings > Location > Location, and make sure it’s set to Never. And whatever you do, keep Location History off—Facebook doesn’t need to know everywhere you’ve ever been.

Facebook-location-privacy

If you’re perturbed by the way Facebook’s iOS app is trying to capture your contacts and locations, you could delete it from your iOS devices and rely instead on the Facebook Web site, which can’t access nearly as much information about you. To make it easier to open, in Safari, visit facebook.com, tap the Share button, and then tap the Add to Home Screen button in the bottom row of the share sheet.

Let us leave you with one thought. Alwaysassume that anything you post to Facebook or allow Facebook to have access to could end up on the front page of your local newspaper… or the New York Times. Nothing on Facebook is ever completely private—Facebook has shown it isn’t trustworthy or reliable—and the best way to ensure confidential information doesn’t leak inadvertently is to avoid posting it to Facebook in the first place.

iOS 11.3 Introduces New Battery Health Feature, Business Chat, and More

At the end of March, Apple released updates to all four of its operating systems, but iOS 11.3 was the most notable. It boasts a variety of new features and other changes—you can think of it as the midpoint update between iOS 11’s first release and iOS 12, probably coming next September. All remaining updates to iOS 11 are likely to be minor maintenance updates. Here’s what’s new.

iPhone Battery Health

The most anticipated change is the Battery Health feature that Apple promised to add in the wake of revelations that the company was quietly reducing the performance of older iPhone models (starting with the iPhone 6) to lessen the chance of unexpected shutdowns with weak batteries. You find the new Battery Health screen in Settings > Battery > Battery Health, and Apple explains it in detail here.

iOS-11.3-Battery-Health

If your iPhone battery is aging, you may see a lower maximum capacity, and if your iPhone has shut down because of a weak battery, the screen will tell you that performance management has been applied. You can disable performance management, if you prefer the iPhone shutting down to degraded performance, but it will turn on again the next time your iPhone shuts down. Finally, if your battery is bad enough, the screen will recommend replacement.

 

Also note that iPads running iOS 11.3 can better maintain battery health when they’re plugged into power for long periods of time. Be sure to upgrade if you have an iPad that stays plugged in all the time.

Business Chat

New in both iOS 11.3 and macOS 10.13.4 High Sierra is Business Chat, an Apple iOS-11.3-Business-Chatservice that lets you chat with participating companies directly within Messages. If you look up one of these companies in Maps, Safari, or Search/Spotlight and see a Messages button, just use it to start a conversation. Only you can start conversations, and Business Chat can be a fast way to ask questions, get support, schedule appointments, and even make purchases using Apple Pay.

Apple’s launch partners are 1-800-Flowers, Ameritrade, Discover, Hilton, Home Depot, Lowe’s, Marriott, Newegg, and Wells Fargo, although not all of them seemed to be active out of the gate. And, of course, you can use Business Chat with Apple itself.

Health Records

Most people won’t be able to take advantage of iOS 11.3’s next new feature—medical records in the Health app—right away, but we have high hopes for it. Apple has partnered with over 40 healthcare systemsto bring your medical records into the Health app, centralizing them and making them easier for both you and

healthcare professionals to access. The records include lab results, medications, conditions, and more. Health Records data is encrypted and protected with a passcode so it remains private.

Data & Privacy

We haven’t yet seen this, but Apple says that iOS 11.3 (and macOS 10.13.4) will iOS-11.3-Data&amp;Privacydisplay a new privacy icon whenever Apple asks for access to personal information, as it might do to “enable features, secure Apple services or personalize an iOS experience.” The icon should be accompanied by detailed privacy information explaining the situation. In an era when every company seems hell-bent on collecting and exploiting our personal data, it’s nice to see Apple increasing the transparency of its data collection practices.

 

Safari

iOS 11.3 tweaks Safari in several small ways that make it easier to use and more secure:

  • Autofill now inserts usernames and passwords only after you select them on Web pages.
  • Autofill now works in Web views within other iOS apps.
  • Safari warns you when you interact with password or credit card forms on non-encrypted pages.
  • Safari now formats shared articles sent via Mail as though they were in Reader mode.
  • Favorites folders now show icons for the contained bookmarks.

 

Other Improvements

Apple made lots of other minor improvements in iOS 11.3. You can see a full list in the release notes, but those that we find most noteworthy include:

  • iPhone X users get access to four new animoji: a lion, dragon, skull, and bear.
  • iOS 11.3 adds support for the Advanced Mobile Location (AML) standard, which provides more accurate location data to emergency responders when Emergency SOS is triggered.
  • Podcasts now plays episodes with a single tap, and you can tap Details to learn more about episodes.
  • Apple Music now streams music videos uninterrupted by ads.
  • Apple News has improved its Top Stories feature and includes a new Video group in the For You collection.

iOS 11.3’s improvements may not change the way you use your iPhone or iPad, but they’re welcome nonetheless, and Business Chat and Health Records should become more interesting as additional institutions sign on. And, of course, anyone with an older iPhone should check the Battery Health screen right away.

iOS-11.3-photo

 

The Top Features You’ll Want to Try in iOS 11

Even if you’re not buying a new iPhone this year, you can still enjoy a hefty dose of “New and Improved!” with Apple’s iOS 11, which provides a host of new capabilities. Hold on tight, there’s a lot to cover, and we have another article coming about the iPad-specific changes in iOS 11.

Getting Started

After you install iOS 11, you’ll notice a few things right off. Dock icons no longer have names, and many Apple apps now have the bold text design Apple brought to the Music and News apps in iOS 10.

Although the new Automatic Setup feature won’t help you today, when you next get a new iOS device, it can transfer many settings from an older iOS 11 device automatically. Similarly, the new Share Your Wi-Fi feature lets you send your Wi-Fi network’s password to another iOS 11 device that tries to connect.

You may not need a new iPhone or iPad anyway, since iOS 11 can help you recover precious space. Choose Settings > General > iPhone/iPad Storage and you can offload unused apps (while keeping their settings and data), delete old Messages conversations automatically, and see how much space each app consumes. Deleting music from the Music sub-screen (tap Edit) will help too.

iOS11-iPhone-Storage

Special Screens

Apple redesigned Control Center, which most people still get to by swiping up from the bottom of the screen (iPad users keep swiping up after the Dock appears, and iPhone X users will have to swipe down from the right-hand top of the screen). It’s back to a single page of icons, and you can access additional options by pressing and holding on any set of controls. Even better, you can add (and remove) controls in Settings > Control Center > Customize Controls.

iOS11-Control-Center

The Lock screen is all you’ll see while in the car by default now, thanks to the Do Not Disturb While Driving feature. It blocks notifications and prevents you from using your iPhone while at the wheel, all while auto-replying to people who text you. Calls still come through to your car’s Bluetooth system, and texts from people designated as favorites can break through the texting cone of silence. Passengers can disable Do Not Disturb While Driving easily from a notification on the Lock screen.

iOS11-DNDWD

Smaller Changes and App Updates

A few smaller changes that you’ll appreciate include:

  • Siri sounds more natural, can do translations, and uses on-device learning to understand you better and provide more useful results.
  • On an iPhone, a new Emergency SOS feature will call 911 and notify your emergency contacts of your location after you press the Sleep/Wake button five times quickly and swipe the Emergency SOS button. Tap Settings > Emergency SOS to set this up.
  • The password auto-fill feature now suggests stored login information for many apps right from the QuickType bar above the keyboard—manage this in Settings > Accounts & Passwords > App & Website Passwords.

Many of iOS 11’s built-in apps receive significant changes as well:

  • Camera: New file formats will make your videos and photos take up less space. There are a few new filters, and Camera can finally scan QR codes, which simplify loading Web sites, getting contact info, and connecting to Wi-Fi networks.
  • Photos: You can now edit the video in a Live Photo and apply looping, bouncing, and long exposure effects. Photos can at long last play animated GIFs and has a new Animated smart album to hold them.
  • Files: This major new app replaces the iCloud Drive app. Look in Files for access not just to iCloud Drive, but also to files on your device and in other cloud sharing services like Dropbox and Google Drive.
  • Messages: A new app drawer at the bottom of the screen tries to entice you to use iMessage apps. Most are just stickers, but some are useful and Apple provides a new Apple Pay app here that lets you make person-to-person payments.

iOS11-Messages-apps

  • Maps: Apple has added indoor maps of some airports and malls to Maps. Maps also now provides lane guidance on more complicated roads.
  • Notes: The new Instant Notes feature make starting a note as simple as tapping the Lock screen of an iPad Pro with an Apple Pencil, or the optional Notes button in Control Center. A note can now look like lined paper or graph paper (tap the Share button, then tap Lines & Grids). You can also now scan a document. The idea is that you then sign it with the Apple Pencil and send it on its way. Notes can also now find text in Apple Pencil handwriting.

 

Take some time to explore—we’re liking these new features and we think you will too! It’s likely safe to upgrade to iOS 11 now, but check our upgrade advice first.

MacTLC: Tip of the week

Can’t Remember When Your Warranty Expires? iOS 12.2 Lays It Out

With luck, you should never need to check your iPhone’s or iPad’s warranty status. But bad things do happen to good devices. In iOS 12.2, Apple has just made it easier to figure out if your device is still under warranty or covered by AppleCare+. Go to Settings > General > About, where you’ll find a new entry that’s either called Limited Warranty (the basic Apple warranty) or AppleCare+ (the extended warranty you can buy). The entry shows the expiration date, and tapping it provides more details on the Coverage screen. If your iPhone or iPad doesn’t have AppleCare+ but is eligible for it, you can even buy it from this screen. You won’t see anything if your device is out of warranty and no longer eligible for AppleCare+.

Warranty-info

MacTLC: Tip of the week

Is Your Apple Watch Out to Lunch? Check These Settings

Is your Apple Watch failing to turn on its screen when you raise it, display notifications from your iPhone, or even update the time zone? watchOS has four modes accessible from Control Center (swipe up from the bottom of the screen) that are useful but can cause confusion if you forget to turn them off:

  • Silent Mode:In Silent mode, your Apple Watch won’t make any sounds, but will provide haptic feedback you can feel on your wrist.
  • Theater Mode:When in Theater mode, your Apple Watch not only turns on Silent mode, it also keeps the screen dark unless you tap the screen or press a button.
  • Do Not Disturb:As with Theater mode, enabling Do Not Disturb turns on Silent mode and prevents notifications from lighting up the screen.
  • Airplane Mode:Invoking Airplane mode turns off the Apple Watch’s Wi-Fi and Bluetooth radios, and the cellular radio if your watch supports that. Without Wi-Fi and Bluetooth, the watch can’t communicate with your iPhone and will thus miss notifications and time zone changes.

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Running Low on Space on Your Mac? Here’s How to Clear Unnecessary Data

SSDs are great—they’re fast, durable, and reliable—but they’re also expensive, which results in many of us not having as much storage built into our Macs as we’d like. Particularly for those who watch videos in iTunes or take a lot of photos, it’s all too easy to run out of space on your Mac’s internal drive.

MacPaw’s CleanMyMac Xis a great solution for those who don’t mind its $35 price tag. This utility can help you identify and remove unnecessary data to free up space. It can ferret out forgotten downloads, old videos, mammoth folders, bloated caches, outdated iOS updates and backups, copies of iOS apps, and more. It also boasts other features that can improve performance, protect your Mac from malware, and keep your apps up to date.

But if you want to go the belt-and-suspenders route, you can use Apple’s built-in tool for cleaning house: Storage Management.

Apple hid Storage Management inside the System Information app, but there’s a shortcut for accessing it. Choose  Apple > About This Mac, click the Storage button, and then click Manage… but wait! Before you click Manage, look at the About This Mac window’s Storage view.

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Hover over each colored bar to see how much space is taken up by a particular type of data. The white space at the end of the bar shows space that’s still available. You can’t do much here, but the view gives you a quick overview of your usage.

When you click Manage, System Information launches, and the Storage Management window appears. (You can also open System Information manually and choose Window > Storage Management.) In the sidebar at the left, ignore Recommendations and look at the rest of the categories, particularly Applications, Documents, and iOS Files. The specific categories will vary a bit between Macs, depending on what apps you use, but they correspond to the colored bars you saw in the About This Mac window’s Storage view.

Applications

The Applications category lists your apps and is sorted by size by default. But try clicking the column header for Kind and scrolling down. You can probably trash most apps tagged as Duplicates or Older Versions. Similarly, click the Last Accessed column header to see which apps you haven’t launched in years. Many of them can probably go. Plus, you can redownload anything tagged as coming from the App Store, so you can toss those apps to save space.

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Documents

In Documents, you’ll see three buttons: Large Files, Downloads, and File Browser. Large Files focuses on files over 50 MB in size, Downloads displays the contents of your Downloads folder (much of which you likely don’t need), and File Browser gives you a column view that’s sorted by file size and shows sizes next to each item. It’s great for trawling through your drive to see what’s consuming all that space.

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In any of these views other than File Browser, hover over any item to see an X button for deleting the file and a magnifying glass button that reveals the file in the Finder. To delete multiple files at once, Command-click or Shift-click to select them and then press the Delete key to remove them all at once. Storage Management gives you the combined size of all the selected files and warns you before deleting the files, so you can use this technique to preview how much space a multi-file deletion will save.

In File Browser, select one or more files and either drag them to the Trash icon in the Dock, or press Command-Delete.

iOS Files

If you’ve used iTunes to manage iOS devices in the past, pay special attention to the iOS Files category. It shows any device backups and software updates that are stored on your Mac’s drive. If you still use iTunes to back up your device, it’s worth keeping the latest backup of devices you still use, but many people have obsolete backups and unnecessary updates kicking around.


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Other

As noted before, the rest of the categories here may vary depending on what apps you use. With Books and iTunes, you can remove content that you’ve purchased, since you can download it again. With Mail and Photos, Storage Management merely tells you how much space the app’s data occupies and lets you enable space optimization (downloading only recent attachments for Mail, and keeping only optimized photos on the Mac). To save more space, you must delete unnecessary data from within the app itself.

If your Mac’s drive is filling up—if it has less than 10 percent free space—consider using the Storage Management tools to search out and delete files that are wasting space. To be safe, make a backup first!