Here’s What’s Coming from Apple in 2019

At Apple’s Worldwide Developer Conference on June 3rd, the company unveiled the next versions of all its operating systems—macOS 10.15 Catalina, iOS 13 (and a new iPadOS), watchOS 6, and tvOS 13–along with the much-anticipated new Mac Pro and Pro Display XDR. 

Nothing that was announced will ship until later this year—probably September—but we wanted to give you a quick overview of what’s coming down the pike.

macOS 10.15 Catalina

With macOS 10.15, which Apple is calling “Catalina,” the company is working to bring macOS and iOS ever closer while preserving what makes the Mac special. 

For instance, Catalina replaces the increasingly overloaded iTunes with three new apps that mimic those in iOS: Music, Apple Podcasts, and Apple TV. Reminders, Notes, and Photos also see significant enhancements that are mirrored on the iOS side, and a new Find My app on both platforms combines the capabilities of Find My iPhone and Find My Friends. Apple is even bringing Screen Time from iOS to the Mac to help you track and control your usage—and that of your kids—across all your Apple devices.

Some of these apps exist on the Mac thanks to Project Catalyst, an Apple technology that makes it easy for developers to convert iOS apps to the Mac. Apple used Catalyst internally last year to bring Home, News, Stocks, and Voice Memos to macOS 10.14 Mojave. This year, Apple is letting third-party developers use Catalyst, so once Catalina ships, we’ll see a flowering of new Mac apps coming over from iOS.

Another new technology, Sidecar, lets you use an iPad as a second screen for a Mac, either wired or wirelessly. Sidecar even enables you to use the iPad and Apple Pencil as a graphics tablet with apps that support such an input method. Two other new features will let you use a Sidecar-connected iPad to mark up any PDF or insert a sketch into a Mac document.

Catalina promises many more features, including some that will increase macOS security and others that will make the Mac much easier to use for people with disabilities. For instance, the new Voice Control capability lets you run a Mac (or an iOS device) entirely with your voice—it’s amazing.

If you’re running Mojave now, you’ll be able to run Catalina too since the system requirements remain the same.

iOS 13

With iOS 13, Apple appears to be focusing once again on performance and refinements. The company claimed we’ll see faster Face ID recognition, smaller app downloads and updates, and quicker app launches.

The most apparent new feature will be Dark Mode, which Apple is bringing over from Mojave. It displays light text on a dark background, which can be welcome when using an iOS device in a dark room without bothering others. It also may increase battery life on OLED-based iPhones like the iPhone X, XS, and XS Max. But keep in mind that research shows the human eye and brain prefer dark text on light backgrounds, so you may read more slowly and with less recall in Dark Mode.

Along with the apps mentioned previously that also improve in iOS, Apple said it has rebuilt Maps and its underlying database from the ground up, so you’ll see far more detailed maps, and you can zoom in for a street-level photographic view called Look Around. 

Camera and Photos received attention as well, giving you faster access to effects and letting you apply effects to videos as well. You can even crop and rotate videos taken in the wrong orientation—finally!

Other improvements include a new Sign In with Apple option for signing in to apps using your Apple ID, full text formatting in Mail, shared folders in Notes, SMB sharing in Files, iCloud Drive folder sharing, and support for USB thumb drives.

In terms of system requirements, iOS 13 drops support for some older devices, leaving the iPhone 6s, 6s Plus, and SE as the oldest iPhones supported, along with just the newest iPod touch. 

iPadOS

Joining Apple’s other operating systems this year is iPadOS, a superset of iOS 13 that provides additional iPad-only features. In some ways, it’s nothing new, since the iPad has always had unique features, but it shows how Apple wants to differentiate the iPad from the iPhone.

In iPadOS, the Home screen holds more icons in a tighter grid, and you can pin the Today View widgets on the side of the screen. Safari will be able to support complex Web apps like Google Docs, Squarespace, and WordPress, and it gains a download manager that lets you download files into the Files app.

Apple enhanced iPad multitasking so you can switch between apps in a Slide Over view, open multiple windows from the same app in Split View, and use App Exposé to navigate among your app combinations. Plus, text editing improves significantly, with direct access to the cursor and easier text selection, as well as new three-finger gestures for cut, copy, paste, and undo. The iPad even gets full-featured font management, and you’ll be able to buy fonts from the App Store.

iPadOS won’t work on many older iPad models, though it is compatible with all iPad Pro models, the fifth- and sixth-generation iPad, the iPad mini 4 and fifth-generation iPad mini, and the iPad Air 2 and third-generation iPad Air.

watchOS 6

With watchOS 6, Apple is working hard on health and fitness capabilities for the Apple Watch. The company has added a Noise app that can warn you when sounds approach dangerous levels and a Cycle Tracking app that helps women monitor their periods and predict windows of optimal fertility. And, the Activity app has picked up trending features so you can see how you’re doing across time in a number of health metrics.

Apple has also untethered the Apple Watch from the iPhone to an extent, allowing developers to create standalone watch apps that don’t require a companion iPhone app and opening an App Store for such apps that you can browse and search from your wrist.

Other new watchOS 6 apps include Audiobooks, Calculator, and Voice Memos. Plus, once you upgrade to watchOS 6, you’ll be able to choose from more faces and additional complications.

As with watchOS 5, watchOS 6 will work on all Apple Watch models other than the original unit, but not all features are available on all models.

tvOS 13

The big news for tvOS 13 is that it finally gets multi-user support, so everyone in a household will be able to have their own personalized experience. (Speaking of which, the HomePod will also support multiple users with iOS 13.) 

Apple has redesigned the tvOS Home screen to show previews, added a slide-in Control Center like in iOS and watchOS, and updated the Music app to show lyrics in sync with the currently playing song. The screensaver also goes under the ocean so your cat can be entertained by all the fish.

Finally, in a move that will significantly enhance the forthcoming Apple Arcade game subscription service, both tvOS and iOS will support the Xbox One S and PlayStation DualShock 4 game controllers.

Mac Pro and Pro Display XDR

Although the Worldwide Developer Conference is mostly about Apple’s operating systems, the company took advantage of the keynote to show off the completely redesigned Mac Proand its companion screen, the Pro Display XDR. The technical specs of both are astonishing—Apple has done what looks like a fabulous job of designing the most modular, flexible, and powerful Mac ever, combined with a display that competes against reference monitors costing tens of thousands of dollars.

The Mac Pro will rely on Intel Xeon W processors with 8 to 28 cores, and you’ll be able to configure it with up to 1.5 TB (that’s terabytes!) of RAM. It has eight PCI Express expansion slots, into which you can install MPX modules that contain up to four AMD Radeon Pro graphics cards for massive number crunching performance. Another slot can hold Apple’s new Afterburner accelerator card for ProRes and ProRes RAW video acceleration, and a half-length slot contains Apple’s I/O card with two USB-3 ports, two Thunderbolt 3 ports, and to 10 Gb Ethernet ports; there are two more Thunderbolt 3 ports on the top of the case. Storage starts at 256 GB of SSD and goes up to 4 TB.

All this fits into a stainless steel frame with an aluminum case that lifts off to provide access to all sides of the Mac Pro. It has a massive 1.4-kilowatt power supply and relies on three fans and a blower to keep the unit cool. It even has handles on the top and optional wheels in case you need to move it around regularly.

Accompanying the Mac Pro will be Apple’s first monitor in years, the Pro Display XDR. It’s a 32-inch 6K screen that supports P3 wide and 10-bit colorthat can display more than 1 billion colors accurately. It’s also incredibly bright and can sustain 1000 nits of full-screen brightness or peak at up to 1600 nits.

If your eyes glazed over reading those specs, this new hardware isn’t for you. Apple is aiming it at high-end professionals, the sort of people who happily spend many thousands of dollars on new hardware to enable faster video editing, data processing, or other performance-intensive tasks. The base-level Mac Pro will start at $6000, and the Pro Display adds another $5000. Even the Pro Stand (which provides tilt and height adjustment, plus rotates to portrait orientation) for the Pro Display costs $1000, so a tricked-out Mac Pro setup could easily exceed $20,000. So no, this is not a Mac for “the rest of us,” but it’s great to see Apple ensuring that the most demanding Mac users can stay on the platform.

(All images courtesy of Apple)

What’s the Deal with AMBER and Other Emergency Alerts on Your iPhone?

Have you ever gotten an emergency alert on your iPhone, telling you about an abducted child or public safety emergency? That’s the Wireless Emergency Alerts(WEA) system, at least in the United States, although some other countries have similar systems.

The WEA system enables authorized national, state, and local government authorities to send alerts about public safety emergencies to mobile devices in the affected area. Also included in the WEA system are AMBER Alerts designed to solicit public information when law enforcement is searching for a missing child. Some US states also broadcast Silver Alerts about missing adults, particularly senior citizens with Alzheimer’s, dementia, or other mental disabilities. The alerts are always meant to be useful, either to you or to law enforcement working on a case.

Silver-Alert

Unfortunately, the alerts aren’t always helpful or well targeted. Worse, they break through the Do Not Disturb cone of silence, and there’s no way to change their tones. You might not appreciate being woken up at 2 AM to be told to look for a white Ford that’s potentially associated with a missing child. Plus, although the AMBER Alerts are generally popular with the public, research suggests that they’re largely ineffective.

More concerningly, the loud noise that accompanies the alerts can be dangerous, either to your hearing if you’re wearing earbuds when the alert comes through, or to your life if you overreact while driving.

In iOS 12 in the US, you’ll see three categories of government alerts at the bottom of Settings > Notifications: AMBER Alerts, Emergency Alerts, and Public Safety Alerts.

Alert-switches

In most countries, Apple lets you turn off all three categories, but you could still receive so-called “Presidential Alerts,” which are meant to reach everyone in the country during a national emergency. The Federal Emergency Management Agency, which manages the WEA system, tested the Presidential Alert system for the first time in October 2018.

Presidential-Alert

What should you do? It’s entirely up to you, of course, but in most situations, it’s probably best to leave all three alert types enabled. If you find yourself being annoyed by repeated AMBER Alerts or Silver Alerts, particularly if you’re unlikely to be in a location where you could be helpful, you might want to toggle the AMBER Alerts switch off. But the Emergency and Public Safety alerts could be essential, especially if you’re in an area prone to hurricanes or tornadoes.

If you’ve already disabled the alerts because of poor targeting—being notified of something of concern only to people hundreds of miles away is just an interruption—you might consider turning them back on later this year, since the FCC requires carriers to improve the geo-targeting starting November 30th, 2019.

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Can’t Remember When Your Warranty Expires? iOS 12.2 Lays It Out

With luck, you should never need to check your iPhone’s or iPad’s warranty status. But bad things do happen to good devices. In iOS 12.2, Apple has just made it easier to figure out if your device is still under warranty or covered by AppleCare+. Go to Settings > General > About, where you’ll find a new entry that’s either called Limited Warranty (the basic Apple warranty) or AppleCare+ (the extended warranty you can buy). The entry shows the expiration date, and tapping it provides more details on the Coverage screen. If your iPhone or iPad doesn’t have AppleCare+ but is eligible for it, you can even buy it from this screen. You won’t see anything if your device is out of warranty and no longer eligible for AppleCare+.

Warranty-info

Choosing a Cloud-Based File Sharing Service

Macs haven’t had removable storage for years, so when you want to move files between computers, you can use USB flash drives, email, Messages, AirDrop, or local file sharing. Those techniques are fine, but for a more efficient, effective, and elegant solution, try a cloud-based file sharing service.

These services use special software to integrate into the Mac’s Finder, designating a particular folder to hold shared files. Whenever you add a file to that folder—or any subfolder inside it—the software automatically uploads it to the cloud and downloads it to linked devices. File changes and deletions sync quickly, so the shared folder remains in sync everywhere at all times. iOS’s Files app also provides a single interface to the main services on your iPhone or iPad.

File sharing services provide two key capabilities:

  • They allow you to share files between your own devices, including Macs, iPhones, iPads, and Windows-based PCs. This makes it easy to access your data wherever you are and on whatever device you’re using.
  • They let you share files or folders with others, sometimes with permissions- or date-based restrictions. Such capabilities are incredibly effective for workgroup collaboration.

Numerous cloud-based file sharing services exist, but the most popular are Box, Dropbox, Google Drive, iCloud Drive, and Microsoft’s OneDrive, all of which offer free plans with limited amounts of storage.

File-Sharing-Box-iconBox

Boxis aimed primarily at large enterprises, with plans priced at $5, $15, or $25 per user per month. The main differences between those plans revolve around things like the number of users, administrative controls and security reporting, and custom branding. Box integrates with hundreds of apps and offers a platform on which companies can build their own collaboration and workflow solutions.

Box also offers a free Individual plan with 10 GB of storage. A Personal Pro plan costs $10 per month, but that provides only 100 GB of storage, much less than the competition.

Dropbox

The 800-pound gorilla of the file sharing space is Dropbox, which popularized the concept starting in 2007. A free Basic account offers 2 GB of storage space, but for $9.99 per month, the Plus plan gives you 1 TB and the $19.99 Professional plan doubles that to 2 TB and provides additional controls. If you

File-Sharing-Dropbox-icon

need to share a folder with someone, Dropbox is generally the best option because so many people already have accounts.

For teams, Dropbox Business provides Standard ($12.50 per user per month) and Advanced ($20 per user per month) plans that increase the space even further and add administrative controls, increased security options, and more.

Google Drive

Conceptually, Google Driveis where Google Docs, Google Sheets, and Google Slides store their files. However, it also lets you store any type of file, and Google provides 15 GB of free storage with every Google account. For those who need more storage, Google offers a variety of storage tiers, including 100 GB ($1.99 per month), 200 GB ($2.99), and 2 TB ($9.99).File-Sharing-Google-Backup-Sync-icon

Google Drive Enterprise extends the service for teams with additional collaboration, workflow, and security tools. It’s priced at $8 per active user per month plus $0.04 per gigabyte of data stored. If you want the full G Suite, which includes Gmail, Google Docs, video conferencing, team messaging, and shared calendars, $6 per user per month buys 30 GB of storage and $12 per user per month buys unlimited storage.

Google generally assumes you’ll do everything in a Web browser or a smartphone app, but with the company’s Backup and Syncsoftware for the Mac, it provides the same level of Finder integration as other services.

iCloud Drive

Although Apple’s iCloud Driveis deeply integrated into macOS and iOS and numerous apps, it’s the weakest of the file sharing services. That’s because Apple focuses on individuals, not groups or teams. iCloud Drive works fine for sharing files among your own devices, and it allows you to share individual files (but not folders) with anyone who has an Apple ID.File-Sharing-iCloud-Drive

Apple gives all Mac and iOS users 5 GB of free space in iCloud Drive, although things like iCloud backups of your iOS devices can use that up quickly. For $0.99 per month, you can get 50 GB, $2.99 per month gets you 200 GB, and 2 TB costs $9.99 per month. There are no business plans, but you can share the purchased space with other members of a Family Sharing group.

OneDrive

Most of Microsoft’s Office 365 subscriptions include OneDrivestorage—a $99.99 per year Office 365 Home plan provides 1 TB for each of up to six File-Sharing-OneDriveusers, whereas a $69.99 Office 365 Personal subscription is for just one user. On the business side, you can pay $5, $8.25, or $12.50 per user per month for different Office 365 plans. The low-end plan doesn’t include the desktop versions of the Office apps, and the high-end plan provides Exchange, SharePoint, and Teams in addition to all the Office apps and 1 TB of OneDrive storage for each user.

How to Choose a Service

Which of these services is best for your needs? That’s a potentially complicated question, and we’re happy to talk with you directly to make a recommendation. That said, here are the basics.

If you mostly need to share files among your own devices and want to share the occasional file with another Apple user, iCloud Drive may be sufficient, especially if you are already paying for more storage for iCloud Photos. Those who are heavily invested in Google’s G Suite or Microsoft Office 365 should focus on Google Drive or OneDrive. If you aren’t already in bed with Google or Microsoft, Dropbox is the best bet for most individuals and groups, although larger organizations should also evaluate Box.

MacTLC: Tip of the week

A Quick Trick to Turn Your iPhone into a Magnifying Glass

It’s maddening to want to read a serial number or other bit of fine print that you can barely see. But fret no longer—your iPhone or iPad makes a fabulous magnifying glass! Assuming Magnifier is enabled in Settings > General > Accessibility > Magnifier, you can bring it up by pressing the Home button (for Touch ID devices) or side button (for Face ID devices) three times quickly. If that’s too hard to remember, you can also add a Magnifier button to Control Center in Settings > Control Center > Customize Controls. The special camera viewfinder is zoomed automatically, but you can change the zoom level with the slider, tap the flash icon to turn on the LED light (if available on your device), enable a filter to change the color or contrast, or lock the focus by tapping the lock icon. You can also freeze the image by tapping the white shutter button, which is great for grabbing a picture of a tiny serial number on the back of some device (tap that button again to resume using Magnifier). To leave Magnifier, press the Home button or swipe up from the bottom of the screen.

Magnifier-serial-number

Need to Clear Space on an iPhone or iPad? Here’s How to Do It in iOS 12

Little is more frustrating than running out of space your iPhone or iPad. You can’t take new photos, you can’t download new apps, some things may not work at all, and iOS will nag you repeatedly about how you can “manage” your storage in Settings. Luckily, over the past few versions of iOS, Apple has significantly improved the options for clearing unnecessary data from your device.

Clear-space-warning-dialog

Storage Graph

To get started clearing space, go to Settings > iPhone/iPad Storage. At the top of the screen, a graph reveals where your space is going, such as Apps, Photos, Media, Messages, Mail, Books, iCloud Drive, and Other. You can’t do anything with the graph, but it will likely reveal the main culprits.

Clear-space-graph

Recommendations

Next, iOS shows recommendations for quick ways to recover space. These vary based on how you use your device, so you will likely see other options here.

Clear-space-recommendations

Some of the possibilities include:

  • Offload Unused Apps:This choice is particularly helpful if you download a lot of Clear-space-offloaded-iconapps that you later stop using. Enable it, and iOS automatically recovers space from unused apps when you’re low on storage. Each of these apps remains on your Home screen with a little cloud icon next to it, and when you next tap the app to open it, iOS re-downloads the app from the App Store. You won’t lose any documents, data, or settings associated with an offloaded app.
  • Review Downloaded Videos:Some apps, like Netflix, can download videos for offline watching. That’s great for when you’re on a long flight, but if you forget to delete the videos, they can consume a lot of space. This option shows them to you and lets you swipe left on any one to

Clear-space-remove-videos

  • Review Large Attachments:Photos, videos, and other files sent to you in Messages can take up a lot of space. This recommendation reveals them and lets you swipe left to delete those you don’t need to keep.
  • “Recently Deleted” Album:When you delete photos in the Photos app, they go into the Recently Deleted album, where they’ll be deleted automatically after up to 40 days. This recommendation lets you remove those images right away.
  • Review Personal Videos:Shooting videos with your iPhone or iPad can guzzle storage, so this recommendation shows you the videos you’ve taken in case you don’t want to keep them.

iOS’s recommendations are quite good and may be all you need to clear space quickly. However, if you need to dig deeper, you can look at the usage of individual apps.

Individual App Usage

The third and final section of the iPhone/iPad Storage screen lists every app on your device, sorted by how much space it takes up. Along with the app’s name and how much space it consumes, iOS helpfully tells you the last time you used the app. You may even see “Never Used” for older apps that you’ve carried over from previous devices but haven’t opened on this one.

When you tap an app, iOS shows more information about how much space the app and its documents occupy, and lets you tap Offload App or Delete App to recover its space. For some apps, mostly those from Apple, like Music and Podcasts, iOS also shows the data stored by the app and lets you delete any individual item (swipe left).

Clear-space-individual-apps

Focus on the apps at the top of the list—the list is sorted by size—since it will be a lot easier to realize, for instance, that you’ve never used GarageBand and recover its 1.59 GB of space than to sort through a long list of apps and their data.

With all these the tools from Apple, you should have no trouble making space on your device for more photos, videos, and apps that you actually want to use.

MacTLC: Tip of the week

Apple Music Can Be Your Personal DJ

If you’re an Apple Music subscriber, you probably know that it can play music that’s related to a particular artist or track—just tell Siri, “Play a radio station based on the Beatles” to get a bunch of songs from the likes of the Rolling Stones, Simon & Garfunkel, and Elton John. That radio station will show up in the Radio screen in the iOS Music app and in iTunes on the Mac. But you may not have realized that Apple Music can create a special radio station just for you, based on tracks you’ve played before, added to your library, or “loved.” To create it, just tell Siri, “Play my radio station.” Once made, it shows up with all the other radio stations, with your name underneath—it may not appear immediately. This can be a great way to get a selection of songs you’re almost certain to like, and the more you use Apple Music, the more it should adjust to your listening habits.

Apple-Music-Personal-Radio-screenshot

Gone Phishing: Five Signs That Identify Scam Email Messages

A significant danger to businesses today is phishing—the act of forging email to fool someone into revealing login credentials, credit card numbers, or other sensitive information. Of course, phishing is a problem for individuals too, but attackers more frequently target businesses for the same reason as bank robber Willie Sutton’s apocryphal quote about why he robbed banks: “Because that’s where the money is.”

The other reason that businesses are hit more often is that they have multiple points of entry—an attacker doesn’t need to go after a technically savvy CEO when they can get in by fooling a low-level employee in accounting. So company-wide training in identifying phishing attempts is absolutely essential.

Here are some tips you can share about how to identify fraudulent email messages. If you’d like us to put together a comprehensive training plan for your company’s employees, get in touch.

Beware of email asking you to reveal information, click a link, or sign a document

The number one thing to watch out for is any email that asks you to do something that could reveal personal information, expose your login credentials, get you to sign a document online, or open an attachment that could install malware. Anytime you receive such a message out of the blue, get suspicious.

attachment-phishing

If you think the message might be legitimate, confirm the request “out of band,” which means using another form of communication. For instance, if an email message asks you to log in to your bank account “for verification,” call the bank using a phone number you get from its Web site, not one that’s in the email message, and ask to speak to an account manager or someone in security.

Beware of email from a sender you’ve never heard of before

This is the email equivalent of “stranger danger.” If you don’t know the sender of an email that’s asking you do something out of the ordinary, treat it with suspicion (and don’t do whatever it’s asking!). Of course, that doesn’t mean you should be entirely paranoid—business involves contact with unknown people who might become customers or partners, after all—but people who are new to you shouldn’t be asking for anything unusual.

unknown-sender-phishing

Beware of email from large companies for whom you’re an anonymous customer

Attackers often forge email so it appears to come from a big company like Apple, Google, or PayPal. These companies are fully aware of the problem, and they never send email asking you to log in to your account, update your credit card information, or the like. (If a company did need you to do something along these lines, it would provide manual instructions so you could be sure you weren’t working on a forged Web site designed to steal your password.)

Apple-phishing

Since sample email from large companies is easy to come by, these phishing attacks can look a lot like legitimate email. Aside from the unusual call to action, though, they often aren’t quite right. If something seems off in an email from a big company, it probably is.

PayPal-phishing

Beware of email from a trusted source that asks for sensitive information

The most dangerous form of this sort of attack is spear phishing,where an attacker targets you personally. A spear phishing attack involves email forged to look like it’s from a trusted source—your boss, a co-worker, your bank, or a big customer. (The attacker might even have taken over the sender’s account.) The email then requests that you do something that reveals sensitive information or worse. In one famous spear-phishing incident, employees of networking firm Ubiquiti Networks were fooled into wiring $46.7 millionto accounts controlled by the attackers.

spear-phishing

Beware of email that has numerous spelling and grammar mistakes

Many phishing attacks come from overseas, and attackers from other countries seldom write English correctly. So no matter who a message purports to come from, or what it’s asking you to do, if its spelling, grammar, and capitalization are atrocious, it’s probably fraudulent. (This is yet another reason why it’s important to write carefully when sending important email—if you’re sloppy, the recipient might think the message is fake.)

spelling-phishing

One of the best ways to train employees about the dangers of phishing is with security awareness testing, which involves sending your own phishing messages to employees and seeing who, if anyone, falls for it. Again, if you need help doing this, let us know.

MacTLC: Tip of the week

iCloud Services Being Wonky? Check Apple’s System Status Page

Many Apple users rely on mac.com, me.com, or icloud.com email addresses, along with plenty of other iCloud-related services. So if you can’t send or receive email, if photos aren’t transferring via iCloud Photo Library, or if some other iCloud-related service isn’t responding, the first thing to do is check Apple’s System Status page. It’s updated every minute, and if it shows that the associated Apple service is having problems, you know to sit tight until things come back up. If everything is green, you’ll have to look elsewhere for a solution—or get in touch with us.

Apple-System-Status-page

 

What Is a “Managed IT Services” Model and Why Is It Important for Your Business?

You’ve chosen Apple devices to run your business. That’s great, but are you still dealing with each of those devices individually? If you hire a new employee, do you go to the Apple Store to buy a new Mac, bring it back to the office, spend a few hours installing the right software, and then sit down with the employee to get them started with email accounts and other logins?

That self-support approach can work when your company has only a few users, but as your business grows, how much of your time can you afford to spend on IT? You might enjoy it, but it distracts you from what you need to do to make your company thrive. Sure, you might think you’re saving money by doing this work yourself instead of hiring an IT professional, but that amount may pale in comparison to the amount you could make in your primary role. There’s a better way: managed IT services with device-management software.

In essence, with managed IT services, we become part of your team, creating systems that simplify and speed up the process of onboarding new devices, monitoring their usage, ensuring their security, and providing ongoing support. Here are some of the ways managed services can help your business.

Faster and More Accurate Setup

With managed IT services and properly configured device-management software, you can order a Mac or iOS device from Apple (through an Apple Business Manager account) and when it arrives, your employee can take it out of the box, log in, and have the entire device automatically configured over the network with required apps, server settings, security policies, and more.

If you’ve spent several hours configuring devices manually, it’s magical to watch a device pick up apps and settings automatically. And it’s not just for new devices. If an employee leaves or you need to repurpose a Mac or iOS device, device-management software can automatically wipe it and set it up for its new role with minimal effort.

Increased Security

An important aspect of switching to a managed IT services model that relies on device-management software is requiring security policies. If you’ve ever worried about an employee losing a company device containing confidential data, device-management software can eliminate those concerns by automatically enabling FileVault for Macs or enforcing non-trivial passcodes on iOS devices. Lost devices can even be locked or wiped remotely from a central management console.

Also, device-management software can restrict what apps users may install, so you don’t have to worry about apps that could leak confidential information or malware that could be stealing passwords.

Proactive Monitoring

A managed IT services support model lets your users focus on their work, rather than on their Macs. Monitoring software can report if Mac hard drives start to fail, when laptop batteries start to go, if RAM is faulty, and more. It’s better to know that a drive is dying beforeyou lose data.

Watchman-Report

Monitoring software can also check on important events, making sure that backups are happening regularly, warning if a user has downloaded a potentially problematic operating system update, and making sure anti-malware software is up to date.

Proactive Maintenance

Monitoring helps identify issues early on, but perhaps the most important aspect of a managed IT services solution is how it combines proactive monitoring with proactive maintenance. It uses software and services that go beyond identifying problems to fixing them—blocking undesirable software upgrades, automatically deploying essential security updates, and removing malware—before they impact your workflow. This saves your users downtime and frustration, and lets you focus on your work rather than troubleshooting problems.

Improved Reporting

It may not be difficult to keep track of a handful of Macs and iPhones, but as your business grows, inventory can become daunting. A managed IT services solution helps you know exactly what devices you have, who is using them, and more. It can also report on installed software to make sure you’re in compliance with your software licenses.

Jamf-dashboard

Predictable Pricing

If your company pays for support on an hourly billing model, there’s no way to budget accurately for expenses, since no one can predict what will go wrong. Plus, it takes longer to investigate and resolve problems because of the time necessary to figure out the status of the device in question. Solving complex or recurring problems can get expensive in such a scenario.

With managed IT services, we instead charge a flat monthly fee based on how many devices you have. Thanks to proactive monitoring and device management, we can fix many problems before the user even notices. And if a user does need in-person support, it’s faster and easier to help them when we know exactly what device they’re using, what version of the operating system it’s using, what software they have installed, and more.

A managed IT services model isn’t for every situation, but if your business has more than a handful of Macs, iPhones, and iPads in use by your employees, it could reduce downtime, save you money, and increase security.